General Manager

Ulta Beauty, Inc.•King of Prussia, PA

12d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in accordance with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, staffing and development, operating procedures, and compliance. The role calls for a focus on process excellence and results, along with the ability to lead, influence, and develop a team. The GM drives sales growth and profitability, supports effective scheduling and workload completion, addresses issues identified through reporting, store visits, and audits, and provides beauty services and product demonstrations to guests. The GM recruits and develops talent, builds an engaged and inclusive team, coaches performance, and communicates company strategy and store goals. The role also ensures compliance with company standards, protects assets, manages inventory and loss prevention, adopts company initiatives and tools, and shares business feedback with field leadership. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays. The GM must be available to close the store at least once per week and attend corporate meetings and conferences, which may involve overnight stays and interstate travel. The role involves frequent computer and telephone use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving of items weighing up to 25 pounds. Ulta Beauty will engage in an interactive process to determine whether reasonable accommodation can enable an associate with a disability to perform essential job functions.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership management experience, including attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
Availability for a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely workload completion.
Address issues identified by financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Address policy violations with the District Manager and People Success, applying corrective action fairly and in accordance with company policies.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Lead manager and associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
Share enterprise strategy with direct reports and align store goals with company goals.
Promote teamwork, establish priorities, and provide clear direction alongside the management team.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use scheduling and task management tools to deploy associates effectively and prioritize store workload.
Protect company assets and minimize loss by maintaining safety, inventory, cash management, and loss-prevention standards.
Execute inventory control processes, including handling theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as necessary.
Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences, including those requiring overnight stays and interstate travel.