General Manager

Wawa•Yorktown, VA

14d

About The Position

The General Manager is the store’s overall leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance objectives and creating a positive experience for customers and Associates. The store operates in a 24/7 environment, requiring strategic scheduling and resource allocation to maintain appropriate coverage. The General Manager oversees safety, service, and operational compliance; manages financial and inventory performance; develops and motivates a high-performing team; implements company initiatives; and responds to customer feedback. The projected salary range is $75,000–$90,000, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Demonstrated ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate proactively with peers to develop action plans that drive optimal results.
Maintain store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
Champion company initiatives, explain the reasons for changes, and ensure successful implementation and lasting adoption of programs and processes.
Build an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development and a culture of excellence through talent management, training, and onboarding.
Maintain appropriate coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.