About The Position

The General Manager is responsible for everything that happens during their shift and sets an example by following company policies and procedures and expecting the same from the crew. The role covers staffing, paperwork, cost and cash controls, inventory and food management, scheduling, store standards and cleanliness, customer service, attendance, marketing, and profitability. The position requires judgment, math skills, multitasking, and the ability to direct activities and make decisions while working with customers and coworkers. General job duties also include operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-related duties, including delivering products and promotional materials, driving within a designated delivery area, and carrying orders to customers. Work takes place in a restaurant and may involve varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking, sitting to complete paperwork, lifting and carrying supplies, pushing and pulling trays, climbing stairs or ladders, bending, crouching, reaching, and frequent use of the hands and arms. Delivery work can involve adverse weather, driving, and navigating buildings and stairs.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, written, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards.
  • For delivery duties: access to an insured vehicle that can be used for delivery.
  • For delivery duties: navigational skills to read a map and locate addresses in the designated delivery area.
  • For delivery duties: ability to navigate adverse terrain, multi-story buildings, private homes, and other delivery sites while carrying products.

Responsibilities

  • Oversee everything that happens during the shift and set an example for the crew.
  • Follow all company policies and procedures and expect the crew to do the same.
  • Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
  • Work to a schedule and maintain store image, standards, and cleanliness.
  • Provide great customer service and maintain attendance and punctuality.
  • Support store marketing and profitability.
  • Operate equipment; stock ingredients and supplies; and prepare products.
  • Receive and process telephone orders, take inventory, and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Deliver products and promotional materials, including flyers and door hangers, as applicable.

Benefits

  • On-the-job orientation and training.
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