General Manager(08903) - 1183 W Chatham St
About The Position
The General Manager is responsible for overseeing all aspects of store operations, including leading a team of delivery drivers and customer service representatives to ensure efficient order processing. This role involves managing end-of-day financial procedures, conducting inventory counts, and ensuring the store is prepared for opening. The General Manager must foster a sense of urgency, maintain operational standards, and manage staffing levels to meet business demands. They will also be involved in training, scheduling, and resolving customer disputes to ensure customer satisfaction and retention. Additionally, the role requires ensuring vehicle safety, optimizing delivery routes, understanding financial reports, and upholding company standards for appearance and teamwork. Cross-training in various operational tasks, including food preparation and customer service, is also a key component of this position.
Requirements
- Ability to read and understand P&L ledger.
- Ability to speak and write clearly.
- Comprehension of using a computer based order entry system.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Ensure vehicle used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Nice To Haves
- Cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Perform end-of-night bank deposits and nightly product inventory counts.
- Ensure the store is properly set up and ready for operations upon opening.
- Foster and project a sense of urgency with each order.
- Ensure the store operates according to Dominos Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding business operations.
- Calculate product and ingredient needs for deliveries.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror business needs.
- Create and maintain employee schedules based on labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Handle dispute resolution and ensure customer satisfaction and retention.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize service and on-time deliveries.
- Read and understand P&L ledgers.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and boxing products.
- Provide quality customer service over the phone and in person.
- Speak and write clearly and comprehend computer-based order entry systems.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
