Assistant Manager(08903) - 1183 W Chatham St

Domino's Franchise•Cary, NC

1d•Onsite

About The Position

The Assistant Manager will lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves maintaining staffing levels that mirror business needs, handling end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency with each order, manage dispute resolution to ensure customer satisfaction, and collect money and signed credit card receipts from delivery drivers. Additionally, they will ensure delivery vehicles are mechanically and visually sound, assist with routing drivers to maximize customer service while meeting Domino's standards for on-time deliveries, and uphold Domino's standards for grooming, uniform, and appearance. The role also includes promoting pizza products, specials, and promotions.

Requirements

Leadership skills to manage a team of delivery drivers and customer service representatives.
Ability to maintain staffing levels according to business needs.
Responsibility for end-of-night bank deposits and product inventory counts.
Capability to ensure proper store setup for opening.
Ability to foster a sense of urgency.
Skills in dispute resolution and customer retention.
Proficiency in handling cash and credit card receipts from drivers.
Knowledge of vehicle inspection standards (mechanical and visual).
Ability to assist with delivery driver routing and optimize service.
Adherence to Domino's standards for grooming, uniform, and appearance.
Skills in promoting products, specials, and promotions.

Responsibilities

Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that mirror the needs of business at any point of the day.
Responsible for end-of-the-night bank deposits when closing.
Responsible for doing a nightly product inventory count when closing.
Ensure the store is set up properly and ready to receive orders upon time of open.
Foster and project a sense of urgency with each and every order.
Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
Uphold Dominos standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.