General Manager(07480) - 9825-E Chapel Hill Rd

Domino's Franchise•Morrisville, NC

1d•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of store operations, including leading a team of delivery drivers and customer service representatives, managing finances, inventory, staffing, and ensuring adherence to Domino's operational standards. This role requires a strong focus on customer service, team development, and efficient business management.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly.
Comprehension of using a computer-based order entry system.

Nice To Haves

Experience in leading a team of delivery drivers and CSRs.
Experience with bank deposits and inventory management.
Experience in fostering a sense of urgency and maintaining operational standards.
Experience in calculating product needs for deliveries.
Experience in training staff.
Experience in creating employee schedules.
Experience in handling cash and credit card transactions.
Experience in dispute resolution and customer retention.
Experience in vehicle inspection and maintenance oversight.
Experience in delivery routing and time management.
Experience in upholding grooming and appearance standards.
Experience in promoting products and specials.
Experience in cross-training for food preparation and operational procedures.
Experience in providing quality customer service.
Experience in promoting teamwork and a positive work environment.

Responsibilities

Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits and nightly product inventory counts.
Ensure the store is set up properly and ready to receive orders upon opening.
Foster and project a sense of urgency with each and every order.
Oversee total store operations and ensure the store is running according to Domino's Operation Evaluation Review standards.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT (General Manager in Training) on all aspects of store operations.
Maintain staffing levels that mirror the needs of the business at any point of the day.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.