General Manager - Classic Cinemas North Riverside XQ

Classic Cinemas/Tivoli Enterprises Inc•North Riverside, IL

8d•$45,000 - $60,000•Onsite

About The Position

Classic Cinemas is seeking a dynamic, guest-first leader to oversee operations at the North Riverside XQ Theatre in North Riverside, Illinois. The General Manager is responsible for theatre operations, including team leadership, financial oversight, film presentation, concessions, facility maintenance, marketing execution, and delivering an outstanding guest experience. The role partners closely with the corporate office to meet company standards and provide guests with a high-quality presentation in a comfortable, clean, welcoming, and low-stress environment. The ideal candidate is an experienced leader who develops talent and manages multiple priorities. They communicate effectively and handle guest concerns calmly, build community relationships, adapt and solve problems as circumstances change, set goals and hold the team accountable, and bring genuine enthusiasm for movies and the theatre experience.

Requirements

At least 2 years of proven management experience.
Strong interpersonal, written communication, and public speaking skills.
Positive attitude and excellent guest service and employee relations skills.
Highly organized, with careful attention to detail and strong follow-through.
Ability to prioritize and respond quickly to changing business needs.
High drive, energy, initiative, and good judgment.
Ability to remain calm and effective in stressful situations.
Willingness to work non-traditional hours, including evenings, weekends, and holidays.

Nice To Haves

Management experience in multi-unit retail, hospitality, food service, or entertainment operations.
Experience developing talent and managing multiple priorities.
Genuine enthusiasm for movies and understanding of what makes a great theatre experience.

Responsibilities

Oversee day-to-day theatre operations to ensure efficiency, profitability, and consistent execution of company standards.
Manage daily, weekly, and monthly cash controls, including balancing drawers, verifying deposits, and ensuring payroll accuracy.
Communicate, implement, and enforce company policies; partner with the corporate office and report successes and challenges.
Build and maintain relationships with neighboring businesses, local organizations, and chambers.
Oversee on-site gift card sales, birthday parties, group bookings, and loyalty program enrollments.
Recruit, hire, train, develop, motivate, and supervise theatre staff and managers.
Set expectations for exceptional service, coach employees in the moment, and recognize strong performance.
Schedule theatre staff and management to balance guest service, labor efficiency, and business needs.
Conduct performance reviews and address performance concerns through coaching, progressive discipline, and, when necessary, termination.
Respond to guest comments and empower managers and team members to resolve concerns professionally and consistently.
Oversee movie presentation and projection processes, ensuring managers are properly trained and audio/video presentation is flawless.
Ensure safety and security procedures protect guests, employees, and company assets; document and report incidents.
Manage concessions operations, including product quality, speed of service, inventory, ordering, sanitation, and equipment upkeep.
Ensure proper use, maintenance, and cleaning of projection, concession, and other equipment.
Coordinate maintenance and housekeeping to maintain a clean, safe, and welcoming facility.
Inform the Director of Operations promptly about operational, facility, or personnel issues.
Perform duties of any theatre position as needed to support the team and guest experience.