General Manager

My Place Hotels•Redding, CA

11d

About The Position

The General Manager leads the operations of My Place Hotel in Redding, California, overseeing a small team and taking a hands-on role across the business. The position encompasses strategic planning, staff management, safety and security, quality assurance, property maintenance, community relations, brand loyalty, accounting and payroll, sales and marketing support, decision-making, communication, and awareness of local competitors. The General Manager also steps into any hotel role as needed, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast-in-bed. The role supervises all hotel staff and requires occasional overnight travel.

Requirements

Bachelor's degree.
Basic computer skills, including proficiency in Microsoft Office and other basic computer applications.
Strong written and verbal communication skills.
Strong multitasking and organizational skills.
Understanding of engineering principles to oversee maintenance tasks.
Dependable and professional approach, with consistency and dedication.
Attention to detail to enforce brand standards.
Ability to drive a vehicle and travel by airplane.
Ability to inspect all areas of the hotel premises.
Ability to assist guests in emergency situations.
Willingness and ability to perform the duties of any hotel position.
Valid driver's license and insurability for driving.
Awareness of and compliance with safety requirements in the facility, while operating motor vehicles, and when performing duties in the field.

Responsibilities

Develop and execute strategies to support the hotel's success and long-term goals.
Oversee human resources activities, including hiring, training, scheduling, and managing employees.
Ensure safety protocols are followed to protect guests, staff, and property.
Maintain quality standards across hotel operations and the guest experience.
Oversee hotel maintenance and property upkeep.
Build and maintain positive relationships with the local community.
Promote the My Place brand and its Stay Rewarded loyalty program to employees, guests, and community members.
Manage hotel finances and cash handling to ensure accuracy.
Support sales and marketing efforts to promote the property and increase occupancy.
Make decisions affecting hotel operations, staff, and guests.
Coordinate communication so staff are informed and working together.
Monitor local competitors and adjust strategies as appropriate.
Perform hotel duties as needed, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast-in-bed.
Supervise and lead all hotel staff.