General Manager - Gilbert, AZ

Fogo de Chão • Gilbert, AZ

2d

About The Position

Fogo de Chão is hiring a General Manager to oversee restaurant operations and financial performance while delivering an exceptional guest experience and maintaining the brand’s service and product standards. The role advises and oversees Front of House and Heart of House Managers and the restaurant Office Assistant, and is responsible for developing, attracting, and retaining restaurant leadership. The General Manager ensures appropriate staffing, develops future restaurant leaders, and executes the Manager in Development Program for managers in training.

The General Manager partners with the Sales Manager to grow group dining revenue and execute events, and with Talent Acquisition on promotion opportunities and offer letters. The role monitors guest feedback and trends, identifies service gaps, and creates improvement plans. It also oversees Guest Ready Routines, revenue forecasting, local dining trends, facilities maintenance requests, guest and employee safety, and annual EBITDA targets. Occasional travel is required.

The position requires five years of restaurant operations experience. Churrasco and churrascaria cuisine knowledge is preferred. A high school diploma or equivalent is required; a bachelor’s degree in hotel or restaurant management is desirable. A combination of experience and education will be considered.

Requirements

• Five years of restaurant operations experience.
• High school diploma or equivalent.
• Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
• Ability to frequently lift and/or move up to 25 pounds.
• High endurance and mental acuity and toughness to manage conflict and successfully handle high-stress situations.
• Occasional travel required.

Nice To Haves

• Three years of knowledge of churrasco and churrascaria cuisine preferred.
• Bachelor’s degree in hotel or restaurant management desirable.

Responsibilities

• Advise and oversee Front of House and Heart of House Managers and the restaurant Office Assistant.
• Attract, develop, and retain restaurant leadership.
• Ensure appropriate staffing levels throughout the restaurant.
• Develop future restaurant leaders.
• Partner with the Sales Manager to grow group dining sales revenue, execute events, and monitor appropriate staffing and space yield by date and time.
• Execute the Manager in Development Program for new managers in training.
• Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
• Ensure guest satisfaction and brand consistency in service and product quality.
• Review guest sentiment, identify trends and gaps, and create improvement plans.
• Master and ensure execution of Guest Ready Routines by shift, day, week, month, and quarter.
• Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
• Recognize local and industry dining trends.
• Manage the restaurant’s overall operational and financial success.
• Evaluate and submit repair and maintenance requests in a timely manner as part of the Facilities Maintenance program.
• Achieve annual EBITDA targets.
• Ensure guest and employee safety.

Benefits

• Medical, dental, and vision insurance for full-time team members, available on the first of the month following their start date.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits package including critical illness, hospital indemnity, accident coverage, permanent life insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED