General Manager - Gilbert, AZ

Fogo de Chão•Gilbert, AZ

About The Position

Fogo de Chão is hiring a General Manager to oversee the restaurant’s operational and financial success while delivering guest satisfaction and maintaining consistency in service and product quality. The role leads restaurant managers and office support, develops leadership talent, ensures appropriate staffing, and works with sales and talent acquisition partners. The General Manager monitors guest feedback and revenue performance, leads improvement efforts, supports facilities maintenance, and is responsible for guest and employee safety. Occasional travel is required.

Requirements

Five years of restaurant operations experience.
High school diploma or equivalent.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Ability to frequently lift and/or move up to 25 pounds.
High endurance and mental acuity and toughness to manage conflict and handle high-stress situations.

Nice To Haves

Three years of knowledge of churrasco and churrascaria cuisine preferred.
Bachelor’s degree in hotel/restaurant management desirable.
A combination of experience and education will be considered.

Responsibilities

Advise and oversee Front of House and Heart of House Managers and the restaurant Office Assistant.
Attract, develop, and retain restaurant leadership.
Ensure appropriate staffing levels throughout the restaurant.
Develop future restaurant leaders.
Partner with the Sales Manager to grow group dining revenue, execute events, and monitor staffing and space yield for each date and time.
Execute the Manager in Development Program for new managers in training.
Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
Ensure guest satisfaction and brand consistency in service and product quality.
Review Guest Sentiment, identify trends and gaps, and create improvement plans.
Master and ensure execution of Guest Ready Routines by shift, day, week, month, and quarter.
Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
Recognize local and industry dining trends.
Manage the restaurant’s overall operational and financial success.
Participate in the Facilities Maintenance program by evaluating and submitting repair and maintenance requests in a timely manner.
Achieve annual EBITDA targets.
Ensure guest and employee safety.

Benefits

Medical insurance for full-time team members, available on the first of the month following their start date.
Dental insurance for full-time team members, available on the first of the month following their start date.
Vision insurance for full-time team members, available on the first of the month following their start date.
Company-paid life insurance where allowed.
Company-paid short-term disability where allowed.
Voluntary critical illness coverage.
Voluntary hospital indemnity coverage.
Voluntary accident coverage.
Voluntary permanent life insurance.
Voluntary pet insurance.