GENERAL MANAGER- Delta Sky Club - MCI

Compass Group•Kansas City, MO

4d•Onsite

About The Position

Eurest, a division of Compass Group USA, is seeking an experienced General Manager to oversee the prestigious Delta Sky Club at Kansas City International Airport (MCI). This role involves leading all lounge operations, ensuring an exceptional guest experience, driving operational excellence, financial performance, and team engagement. The General Manager will oversee premium food and beverage service, team development, client partnerships, and adherence to Delta standards. The ideal candidate is a hands-on hospitality leader who thrives in fast-paced environments, inspires high-performing teams, and is passionate about delivering best-in-class service to Delta's premium travelers.

Requirements

6+ years of progressive leadership experience in upscale hospitality, premium food service, hotels, restaurants, clubs, or airport lounges.
Proven experience leading, developing, and retaining high-performing teams.
Strong financial acumen with budget, forecasting, labor management, and P&L responsibility.
Experience managing food purchasing, inventory control, and cost management.
Knowledge of HACCP, food safety, sanitation, and regulatory compliance.
Excellent communication, organizational, and relationship-management skills.
Strong problem-solving, coaching, and conflict-resolution abilities.
Proficiency with Microsoft Office and operational reporting systems.

Nice To Haves

Bachelor's degree preferred; equivalent experience considered.
ServSafe Certification or equivalent food safety certification preferred.

Responsibilities

Lead all daily Delta Sky Club operations, ensuring exceptional hospitality and service standards.
Recruit, train, coach, and develop managers and frontline associates.
Drive employee engagement, performance management, and succession planning.
Manage budgets, forecasting, labor, purchasing, inventory controls, and P&L performance.
Oversee premium food and beverage programs, ensuring quality, consistency, and presentation standards.
Ensure compliance with company policies, airport requirements, and local, state, and federal regulations.
Maintain HACCP, food safety, sanitation, and health department standards.
Analyze operational and financial metrics to identify opportunities for improvement.
Build strong relationships with Delta representatives, airport partners, vendors, and guests.
Lead training initiatives and foster a culture focused on hospitality, accountability, and excellence.