Assistant General Manager, Sky Deck Lodge

Vail Resorts • South Lake Tahoe, CA

4d • $25 - $29 • Onsite

About The Position

The Assistant General Manager is responsible for leading all guest-facing Food & Beverage operations at Sky Deck. Reporting to the General Manager, this role oversees daily food service execution, team development, labor management, guest satisfaction, and operational excellence across multiple dining venues. The AGM partners closely with the Culinary leadership team to deliver exceptional guest experiences while fostering a culture of accountability, teamwork, and hospitality.

Requirements

• 3+ years of leadership experience in Food & Beverage, hospitality, or resort operations.
• Experience leading high-volume guest service teams.
• Strong communication, leadership, and organizational skills.
• California Food Handler Certification.
• TIPS Certification or ability to obtain upon hire.
• Ability to work weekends, holidays, and peak business periods.

Nice To Haves

• Resort, hotel, or multi-unit restaurant experience.
• Experience managing multiple outlets and large seasonal teams.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead a guest-first culture that delivers exceptional service and memorable experiences.
• Respond to guest concerns and identify opportunities to improve satisfaction.
• Ensure all guest-facing areas are clean, organized, and presentation-ready.
• Recruit, train, coach, and develop Front of House supervisors and team members.
• Build engaged, high-performing teams through recognition, coaching, and accountability.
• Manage scheduling and staffing plans to support business needs.
• Oversee daily Front of House operations, including service execution, cash handling, POS systems, and opening/closing procedures.
• Ensure compliance with company standards, food safety, and responsible alcohol service practices.
• Partner with BOH leadership to ensure seamless operations and communication.
• Support labor management, productivity goals, and operational budgets.
• Monitor sales performance, staffing levels, and guest service metrics.
• Identify opportunities to improve efficiency and profitability.
• Collaborate with Mountain Operations, Events, Marketing, and other resort departments.
• Support seasonal activations, special events, and peak visitation periods.
• Promote a One Team culture across Heavenly Mountain Resort.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed