General Manager

Coleman Worldwide Moving•Norfolk, VA

11d

About The Position

The General Manager oversees operations and tasks at the assigned office to ensure the office runs smoothly and profitably. The role makes decisions to ensure compliance with company and government regulations and directs the workflow of drivers, packers, and helpers. The General Manager supports a positive customer experience through employee training and a positive work environment. The position also handles personnel decisions, client and employee issues, recruiting, driver liaison duties, and sourcing equipment repair services.

Requirements

Previous managerial experience.
Previous experience in logistics and transportation.
Knowledge of company systems.
Knowledge of residential, commercial, and military move processes.
Ability to solve problems effectively and efficiently.
Ability to take charge frequently.

Nice To Haves

Bachelor’s degree.

Responsibilities

Review financial statements to identify areas for improvement.
Meet with associates regularly to communicate expectations and scheduling.
Assign work to subordinates to support profitable, efficient office operations and follow up on assigned tasks.
Intervene as necessary in all facets of the office.
Determine ways to advertise and generate leads on potential moves.
Authorize invoices for payment and transmit invoices to the corporate office.
Make personnel decisions as necessary, including hiring or recruitment, terminations, evaluations, and disciplinary reports.
Report significant issues to the Regional Vice President for further action as needed.
Resolve employee conflicts.
Communicate or escalate client-related issues with move management or operations.
Conduct OTR recruiting.
Serve as an OTR driver liaison.
Source equipment repair services.
Perform other duties as assigned.