General Manager

Menzies Aviation Careers•Brunswick, GA

10d

About The Position

The General Manager is responsible for the safety and well-being of Menzies Aviation staff and for all aspects of station operations and service delivery. The role oversees implementation and adherence to company Safety, Security, Quality, and Training policies and standard operating procedures, as well as applicable industry and government regulations. It requires a seasoned senior manager with strong operational and business understanding and leadership skills who can run a business in a challenging environment while maintaining corporate governance and financial guidelines. The General Manager is accountable for station financial performance, compliance, staffing, planning, scheduling, assets, equipment, customer service, and business development. The role leads and motivates managers and teams, monitors safety and operational performance, and ensures effective training, inspections, audits, emergency planning, and corrective actions. The position also oversees implementation of the station’s safety, security, quality, and environmental management responsibilities, including delegation to designated managers or officers. Work regularly takes place outdoors and around moving mechanical parts, high voltages, high hydraulic or pneumatic pressures, loud noise, fumes, airborne particles, and hazardous substances or waste. The employee may occasionally work at heights. Physical duties include standing, walking, sitting, handling objects or controls, reaching, climbing or balancing, digging and shoveling, debris removal, and lifting or moving items up to 70 pounds.

Requirements

Bachelor’s degree, or five to ten years of related experience and/or training, or an equivalent combination of education and experience.
Excellent leadership and people-management skills.
Experience in business development, sales, commercial negotiation, and pricing.
Broad general management experience, including some years of senior management experience.
Extensive management and/or support-service experience, preferably in into-plane fueling or ground equipment fueling.
Strong communication and interpersonal skills, with confidence to influence and present at all levels.
Able to work independently, make decisions, and work accurately without immediate support.
Able to influence, engage, and motivate people at all levels.
Flexible, determined to succeed, and self-motivated.
Must hold the employment authorization required to work in the USA.
Must be at least 18 years of age.
Must pass a pre-employment drug screen.
Must possess and maintain a current, valid U.S. driver’s license.
Must be able to proficiently read, write, and speak English.
Must be able to remain calm under pressure.
Must be comfortable lifting 70 pounds.
Must pass an FBI background check and obtain a U.S. Customs seal.
Must be available and flexible to work variable shifts, including nights, weekends, and holidays.
Proficiency with desktop computing applications, including Microsoft Word, Excel, PowerPoint, and Office 365.
Ability to learn quickly, understand and carry out oral and written instructions, and request clarification when needed.
Strong interpersonal skills and ability to work as part of a team and build relationships.

Responsibilities

Take full responsibility for staff safety and well-being, promote a Safety-First culture, and manage all aspects of station operations.
Implement and ensure adherence to company Safety, Security, Quality, and Training policies and procedures, and applicable regulations.
Lead the senior team in maintaining and improving safety and security systems, risk assessments, inspections, audits, training programs, operational processes, and service delivery.
Lead by example and provide immediate, direct feedback to employees and colleagues.
Ensure effective delivery of safety briefings and distribution of safety bulletins, alerts, and information.
Participate in developing station-level budgets and ensure adequate staffing, planning, and scheduling.
Ensure processes account for company assets, consumable parts, contracted services, and vendor payments.
Remain accountable for station financial performance and compliance with corporate governance and legal requirements.
Interact with customers, promote the station, assess customer satisfaction, and use feedback to improve capabilities and processes.
Pursue new business opportunities and growth of existing services.
Ensure development and implementation of applicable emergency response, emergency action, contingency, business continuity, spill prevention, facility response, environmental emergency response, and storm water pollution prevention plans.
Assign designated personnel to oversee implementation of the Safety Management System and Health & Safety policies, station security, Quality Assurance Manual compliance, and Environmental Management System compliance.
Ensure processes support acquisition, maintenance, and safe operation of ground support equipment and vehicles.
Assist with investigations of accidents, injuries, and near misses; evaluate root causes, recommend corrective actions, and ensure corrective actions are implemented and sustained.
Administer the Workers’ Compensation Program, including timely reporting, employee follow-up, and return-to-work promotion.
Lead and motivate teams to deliver quality and productivity, and direct managers toward agreed targets.
Review safety and operational performance indicators, including audit findings, injuries, training completion, workers’ compensation, equipment damage, maintenance, safety coaching, and delay reports.
Conduct weekly staff meetings and complete required manager self-certifications and workplace inspections.
Conduct performance appraisals for direct reports and provide feedback supporting career planning, professional growth, and improvement.
Establish reward and recognition programs that promote safe behavior, procedural compliance, and strong performance.
Ensure firm, fair, and consistent accountability for compliance with company work rules and policies.