General Manager

Blakes Lotaburger • Silver City, NM

8d • $60,000 - $70,000 • Onsite

About The Position

The General Manager oversees all restaurant operations, with responsibility for customer satisfaction, profitability, food and labor cost control, protecting current sales, and growing future sales. The GM manages the restaurant efficiently and ensures fast, friendly service in a clean and sanitary environment. The position reports to the District Manager.

The GM is expected to embody Blake’s LOTABURGER’s KIND, TEAM, PASSION, and PROCESS values; uphold company policies; lead and develop management staff and crew; maintain food safety and legal compliance; manage cash handling, inventory, ordering, and scheduling; and work with district or operations leadership to meet sales, food, and labor goals. The role requires at least 50 hours per week, including variable evening, weekend, and holiday hours, and on-call availability for emergencies. Compensation is $60,000–$70,000 annually, described as 40 full-time hours plus 10 overtime hours paid hourly.

Requirements

• Must be at least 21 years old.
• Ideal candidate has a high school diploma, two or more years of restaurant management experience, an associate’s degree in a related field or equivalent experience, or college coursework in business management.
• Ability to work at least 50 or more hours per week, including varying evenings, weekends, and holidays.
• Ability to work on call in emergencies.
• Professional, neat, clean, and well-groomed appearance; visible neck tattoos are prohibited, tattoos must be appropriate, and facial piercings may not be worn at work, though clear spacers or retainers are allowed.
• Ability to quickly become proficient in Blake’s LOTABURGER restaurant operations, General Policies & Procedures, and Book 1 StoreLevel Operations.
• Understanding of health codes and procedures for handling raw meat and eggs.
• Moderate computer skills, including email, a Point of Sale system, and generating product orders using the company computer system.
• Strong teamwork and communication skills.
• Ability to read, write, and speak English.
• Ability to read, understand, apply, and adhere to policies and procedures.
• Must pass a pre-employment background check, including a motor vehicle record search.
• Valid driver’s license, reliable vehicle, and auto insurance meeting or exceeding state minimum liability requirements.
• ServSafe Manager Certified.
• Ability to lift up to 25 pounds unassisted and 50 pounds assisted; stand and walk for prolonged periods; and bend, stoop, climb, and reach.
• Ability to work in warm or hot environments and, at times, cold environments such as walk-ins and freezers.
• Ability to safely work with knives and other sharp objects and wear necessary protective equipment.
• Ability to work scheduled hours while physically present in the restaurant; weekly schedule must include at least two evening shifts and one weekend shift, in addition to holidays.
• Ability to see and hear.
• Ability to multitask and work under stressful conditions in a quick-service restaurant environment, and tolerate a reasonable amount of stress.
• Ability to handle difficult or sensitive situations with customers or employees using tactful, appropriate, and effective communication.

Nice To Haves

• Bilingual Spanish/English is a plus.

Responsibilities

• Embody Blake’s LOTABURGER’s Mission, Vision, and Core Values: KIND, TEAM, PASSION, and PROCESS.
• Provide friendly customer service, including handling customer complaints, and ensure menu items are prepared correctly every time.
• Lead and motivate management staff and crew members to perform their duties with the customer in mind.
• Know and enforce the company’s General Employee Policies & Procedures and Book 1 Policies & Procedures.
• Address employee conduct and performance through policy enforcement, career development, training, coaching, discipline, and discharge when necessary; seek assistance from the District Manager and HR on employee relations or disciplinary issues.
• Ensure the kitchen follows applicable food safety laws and procedures.
• Secure the store safe, deliver cash deposits to the bank according to company policy, document deposits, ensure designated managers do the same, and immediately report discrepancies to the District Manager.
• Take accurate inventory at required intervals and order quantities appropriate to store needs.
• Prepare weekly crew schedules, ensure adequate staffing, account for employee availability and time-off requests where staffing permits, and monitor labor percentage.
• Ensure the store complies with applicable laws, including food safety, premises safety, equal employment opportunity, and workers’ compensation reporting requirements.
• Train employees to comply with applicable laws and regulations and to report issues and concerns properly and promptly.
• Recruit crew members and managers; review applications, schedule and conduct interviews, and hire qualified candidates who demonstrate company values.
• Train and develop crew members, support succession planning for future shift leads and assistant managers, and provide performance feedback.
• Work with the District Manager and/or Operations Manager on market-specific sales growth and food and labor cost optimization.
• Train management staff and crew members in inventory and ordering practices, operational monitoring, store shopping, and product sampling.
• Follow current district and/or regional scheduling guidelines and work with the District Manager to meet food, labor, and sales goals.
• Perform other assigned duties or projects, including stocking shelves, receiving delivery trucks, and housekeeping.

Benefits

• Competitive pay of $60,000–$70,000 annually, with 40 full-time hours plus 10 overtime hours paid hourly.
• Medical, vision, and dental benefits available within the first 60 days.
• Paid time off.
• 401(k) with company match available after 6 months, subject to additional eligibility requirements.
• Long-term disability insurance.
• Short-term disability insurance.
• Life insurance.
• Meal discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED