General Manager

Bob Evans Restaurants•Chillicothe, OH

8d•$70,000

About The Position

The General Manager oversees the restaurant’s daily operations and staff, including execution of company policies, procedures, programs, and systems. The role provides leadership, direction, training, and development to direct reports and contributes to restaurant success by building sales, achieving goals, and improving profitability. Decisions are guided by established policies and procedures and the Director of Operations. The General Manager shapes the restaurant’s culture and promotes employee engagement, team development, and guest satisfaction. They maintain operational standards for food quality, cleanliness, safety, security, cost controls, and facility upkeep while managing staffing, inventory, finances, and restaurant equipment. The position requires working a variety of shifts and weekends and performing physical duties such as standing and walking for long periods and lifting or carrying up to 50 pounds.

Requirements

High school diploma or equivalent.
Prior experience in a leadership role is required.
Excellent communication skills.
Strong interpersonal skills and conflict-resolution abilities.
Strong planning and organization skills.
Dedication to exceptional guest service.
Excellent computer skills and basic personal computer literacy.
Strong analytical and problem-solving skills.
Exceptional team-building capability.
Basic business math and accounting skills.
Ability to manage multiple projects.
Ability to model appropriate employee appearance and presentation.
Availability to work a variety of shifts and weekends.
Ability to stand for an entire shift and walk for long periods without resting or sitting.
Ability to push, lift, carry, and transfer up to 50 pounds.
Ability to reach; use hands to finger, handle, or feel objects, tools, or controls; bend and stoop; taste and smell; and verbally communicate.
Ability to use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to access all restaurant areas, including selling floors, stock areas, and register areas.

Nice To Haves

Four to six years of experience in a family, fast-food, or casual dining restaurant is strongly preferred.
College education and/or culinary schooling preferred.

Responsibilities

Manage the restaurant’s daily operations and staff in accordance with company policies, procedures, programs, and systems.
Recruit, interview, hire, train, schedule, assign, and direct employees; appraise performance and handle rewards, discipline, terminations, complaints, and problem resolution.
Lead, coach, mentor, and develop direct reports and team members, while promoting employee engagement and a professional, welcoming restaurant culture.
Communicate sales performance and anticipated variances to the management team, and communicate corporate programs and initiatives to managers and staff.
Assist team members with their job duties as needed.
Lead sales-building activities and suggestive selling; maximize table turnover, sales per guest, and sales per hour.
Meet and greet guests, investigate food-quality or service issues, and resolve them to achieve guest satisfaction.
Maintain efficient operations, cost controls, and restaurant profitability.
Ensure compliance with OSHA requirements, local health and safety codes, and company safety and security policies; enforce safe work behaviors.
Monitor daily activities to maintain food-quality and cleanliness standards.
Oversee cash control and security procedures, inventory, food and labor management, financial report reviews, schedules, and operational follow-up.
Manage profit and loss, including food, labor, carryout, and other controllable costs.
Control food costs by following recipes and portion standards and overseeing weekly inventory.
Manage labor costs by optimizing weekly schedules and monitoring daily schedules and sales performance using the company’s labor scheduling tool.
Ensure proper use of restaurant equipment and maintain the facility and company assets.
Perform other duties as assigned.