General Manager

Krispy Kreme • Lexington, VA

9d

About The Position

The General Manager leads all store operations at a Krispy Kreme retail location, overseeing production, sales, and human resources. The role develops and manages a professional team, works to maximize revenue, and supports customer and employee satisfaction. The General Manager must understand the production process, maintain product quality, and lead the shop with a commitment to teamwork and customer service.

The position also includes managing sales and financial performance, maintaining the store and its equipment, promoting safety and cleanliness, and coordinating production and staffing to meet customer demand efficiently. The General Manager works with corporate personnel as needed.

Requirements

• At least 4 years of experience in a QSR or retail environment in a management capacity.
• Must be at least 21 years of age.
• High school diploma or GED.
• Ability to work all necessary schedules, including holidays and weekends.
• Effective written and verbal communication skills.
• Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Model customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
• Ensure store physical property is in good working condition.
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability according to the store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety.
• Maintain a high level of store sanitation and cleanliness.
• Implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
• Understand the production process, maintain a schedule that supports high quality and output, and implement store quality-control procedures.
• Coordinate production schedules to meet customer demands and minimize labor hours.
• Interface with corporate office personnel in a timely manner as needed.
• Oversee all aspects of production, sales, and human resources at the retail location.

Benefits

• Weekly pay.
• Career opportunities.
• Comprehensive medical, vision, and dental insurance.
• Employee discount program.
• 401(k) plan.
• Paid time off (PTO).
• Company events.
• Education reimbursement.
• Adoption assistance.
• Life insurance.
• FSA/HSA plans.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED