General Manager (Redford, Michigan)

Westlake Ace Hardware•Redford, MI

8h•Onsite

About The Position

Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates multiple Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is a significant hardware retailer in the United States with headquarters in Lenexa, KS and Farmington Hills, MI. With origins spanning over a century, ARG manages over 250 neighborhood stores across the US. The company values its employees and seeks individuals committed to personal and professional growth, aligning with its Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

Requirements

High School or GED equivalent.
Previous retail management experience.
Standing, walking, lifting (up to 25lbs) and climbing.

Nice To Haves

Hardware experience preferred.

Responsibilities

Ensure superior customer service in the store.
Develop associates at all levels.
Drive sales and profitability.
Maintain effective expense and payroll budget management.
Ensure compliance with effective inventory management and merchandising practices.
Ensure compliance with all Westlake policies and procedures.
Provide positive representation of Westlake Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store.
Thank customers when finished and when they are leaving the store.
Ensure a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints and resolve problems with the customer's and Westlake’s best interest in mind.
Possess excellent product knowledge and knowledge of store layout and location of products.
Ensure a positive, professional and safe work environment for all associates.
Supervise the “general operations” of the entire store.
Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink.
Monitor shrink numbers and take corrective actions.
Manage and direct preventative maintenance and repairs to maximize and protect all physical assets.
Ensure receiving, checking in, and stocking of merchandise for the store are completed.
Responsible for maintenance of back stock levels.
Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Provide assistance in the overall general maintenance of the store.
Ensure forklift operations and receiving are completed safely and efficiently.
Ensure weekly price changes are completed.
Ensure monthly cycle counts and negative on hand reports are completed.
Ensure signage is current throughout the store.
Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
Ensure special orders and rain-checks are completed properly.
Ensure ad signage and products are ready for customers.
Perform all other duties as assigned.
Responsible for the P&L and other corresponding reports.
Assist District Manager with the budget process for sales and expenses.
Manage payroll and other controllable expenses.
Responsible for the implementation of Store Support programs.
Attend trade shows and seminars with company guidance.
Responsible for successful Loss Prevention, Safety and Internal Audits.
Assist with special projects within the district as set forth by the District Manager.
Conduct weekly management staff meetings.
Ensure effective training and development of all associates.
Recruit prospective associates for possible management positions throughout Westlake Ace Hardware.
Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
Actively recruit and promote the advancement of Westlake associates.
Become an integral part of the community through civic organizations and being community minded.
Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
Lead by example; be approachable by all associates and customers.