Zone Manager - Michigan

True North•Traverse City, MI

1d•Onsite

About The Position

Provide leadership, support, and direction to retail store teams within an assigned area, with a strong focus on driving sales performance and improving operational efficiency. Key responsibilities include implementing improvement plans related to shrink control, inventory management, operating costs, labor optimization, and team member relations. Develop and coach store management and staff to increase sales by creating positive and consistent guest experiences. Zone Managers are expected to support their assigned stores 24 hours a day, 7 days a week, either on duty or on call. Any time away must be coordinated and approved by the Senior Operations Manager.

Requirements

Must possess and maintain a valid driver’s license and eligibility for coverage under the company’s motor vehicle insurance policy.
Ability to conduct multiple tasks, prioritize and delegate assignments to complete all tasks and challenges.
Knowledge and ability to process information/merchandise through Electronic Point of Sale (EPOS) register systems. EPOS systems include: Commander / Sapphire
Knowledge of PDI and possess the ability to trouble shoot problems, reset system, and assist with downloads.
Proficiency in MS Office Suite of products including outlook
Ability to operate and retrieve reports, process credit card transactions, and all aspects of lottery machines.
Expose opportunities and investigate possible fraud.
Ability to communicate clearly both verbally and in writing with all levels of management, store team members and guests.
Ability and desire to train and develop all levels of store team members.
Possess the knowledge and ability to react calmly in emergency situations
Knowledge and ability to operate and use all equipment necessary to run the store.
Ability to work varied hours/days to ensure coverage on all shifts.
Must hold a high school diploma or equivalent
Previous experience supervising others

Responsibilities

Ensure all store managers and team members are providing a professional image to include: Quality guest service, maintaining true north ready interior and exterior appearance, in a safe, well lit, work environment.
Ensure that all stores within their responsibility adhere to food service safety standards. To include FIFO, code dating and proper cleaning of equipment.
Drives sales through proactive guest service, people development and operational efficiencies.
Ensure that we maximize food service sales by having the right offering at the right time.
Conduct gasoline survey and price change implementation.
Be present for all assigned store audits; conduct cash audit, verify lottery tickets and verify deposit slips.
Investigate losses identified by audit 1.0% or more: review invoices, voids, etc.
Assist in identifying the source of cash and inventory shortages and develop action plans to resolve such shortages.
Investigate and prepare loss reports within twenty-four hours for the following: robberies, burglaries and internal theft.
Ensure store managers are familiar and comply with all federal, state, and local laws regarding wage and hour compliance, EEO, harassment, OSHA, and EPA.
Investigate and follow-up on guest complaints.
Follow-up on Incident Reports.
Review Manager payroll hours, review payroll exception reports, identify stores with excessive overtime, exceeding store allocated hours and chronic failure of team members to follow clocking procedures.
Take an active role in recruiting and career development to include: continuous recruiting and prospecting program, interviewing potential managers, assisting and developing manager interview techniques, ensuring compliance with all federal, state and local employment laws and company policies.
Consistently review reports (P&L’s, KPI’s, GMROII’S) identifying areas of opportunity and implement solutions.
Direct profit and loss accountability for each location.
Be familiar with all store equipment and the general operating functions of each.
Make judgment calls regarding repair and replacement of all equipment.
Be familiar with all aspects of the back office accounting system, as well as the in-ground inventory monitoring equipment and communications equipment.
Diagnose problems in those areas.
Assist store managers with analyzing and follow local business trends; provide guidance to develop and implement plans to maximize sales to meet or exceed store goals and objectives.
Provide guidance on competitive gas pricing that will drive sales and maximize margin.
Review all store documents to ensure that managers and store team members are properly completing required reports, to include: shift report, video log, cigarette and lottery reconciliation.
Review banking procedures with all store managers and assistant managers, ensuring they understand and are complying with the company policy.
Ensure store plan-o-grams are utilized properly ensuring store reset.
Ensure proper stock of “A line” items to the specifications outlined by the merchandising department.
Ensure stores are utilizing properly the control report; all sales areas must be adequately stocked, proper signage, and merchandise faced and clean.
Be knowledgeable and assist with merchandising and food service programs.