General Manager

Marriott•Fresno, CA

14d•$75,000 - $100,000

About The Position

Axis Hotel Group Inc., an independent franchisee of Marriott International, is hiring a hands-on General Manager to lead Courtyard by Marriott Fresno Downtown. The General Manager is accountable for guest satisfaction, team performance, financial results, and Marriott brand standards. The role calls for a visible leader who coaches the team and manages the hotel as a business. The position leads hotel operations across front office, housekeeping, maintenance, and food and beverage, including The Bistro. It manages financial performance and budgets, works with sales and revenue management to improve RevPAR and market share, and maintains guest satisfaction, brand standards, and property condition. The General Manager also develops the team, ensures regulatory compliance, builds local and corporate relationships, and reports to ownership on performance, opportunities, and risks. The hotel is owned and operated by Axis Hotel Group Inc., which independently controls employment policies and practices. An employee in this role would be employed by the franchisee, not Marriott International, Inc.

Requirements

At least 3 years of hotel leadership experience.
Strong financial acumen and demonstrated success managing budgets, revenue, expenses, and overall hotel performance.
Proven ability to lead and develop high-performing teams.
Strong communication, interpersonal, and customer service skills, including the ability to partner effectively with associates, Davidson leadership, and ownership.
Strategic thinking, a hands-on approach, and a demonstrated ability to drive results.
Strong problem-solving, decision-making, and organizational skills.
Passion for hospitality and commitment to creating exceptional guest and associate experiences.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, or a related field preferred but not required.
Food and beverage exposure preferred.

Responsibilities

Lead all hotel operations, including front office, housekeeping, maintenance, and food and beverage (The Bistro).
Build and manage budgets, forecasts, and labor models; control costs while protecting the guest experience.
Partner with sales and revenue management to grow RevPAR and market share against the comp set.
Improve Marriott GSS/Medallia guest satisfaction scores and maintain brand standards and quality audit results.
Recruit, train, develop, and retain a high-performing team; build a culture of accountability and hospitality.
Maintain the property’s physical condition, oversee preventive maintenance and capital projects, and support renovations.
Ensure compliance with safety, health, employment, and licensing requirements.
Build relationships with local businesses, community organizations, and corporate accounts.
Report regularly to ownership on performance, opportunities, and risks.