General Manager

My Place Hotels•Redding, CA

12d•$85,000 - $100,000

About The Position

The General Manager leads the operations of My Place Hotel in Redding, California, overseeing a small team and taking an active role in all aspects of the hotel business. The position combines strategic planning and decision-making with hands-on work across daily hotel operations, guest service, staffing, property upkeep, and financial administration. The General Manager is responsible for the hotel's performance, service quality, safety, brand standards, community relationships, and market position. The role also supports sales and marketing, promotes the Stay Rewarded loyalty program, and serves as a central point of communication for hotel staff. The General Manager may step into any hotel role as needed, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and breakfast service.

Requirements

Proficiency in Microsoft Office and other basic computer applications.
Excellent written and verbal communication skills.
Strong multitasking and organizational skills.
A good understanding of engineering principles to oversee maintenance tasks.
Reliable and professional approach, with consistency and dedication.
Attention to detail to enforce brand standards.
Ability to drive a vehicle and travel by airplane.
Ability to inspect all areas of the hotel premises.
Ability to assist guests in emergency situations.
Willingness and ability to perform duties of any hotel position.
Valid driver's license.
Insurability for driving.
Bachelor's degree.

Responsibilities

Lead the development and execution of strategies to support hotel success and long-term goals.
Oversee hiring, training, scheduling, and management of the hotel team.
Ensure safety protocols are followed to protect guests, staff, and property.
Maintain quality standards across hotel operations and guest experiences.
Oversee hotel maintenance and property upkeep.
Build and maintain positive relationships with the local community.
Promote the My Place brand and Stay Rewarded loyalty program to employees, guests, and community members.
Manage hotel finances and cash handling to ensure accuracy.
Support sales and marketing efforts to promote the property and increase occupancy.
Make informed decisions affecting hotel operations, staff, and guests.
Communicate with staff to keep them informed, motivated, and coordinated.
Monitor local competitors and adjust strategies as appropriate.
Perform hotel duties as needed, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and breakfast service.
Supervise and lead all hotel staff.
Follow safety requirements in the facility, while operating motor vehicles, and while performing duties in the field.