General Manager - Scenthound University Place

Scenthound University Place, WA • University Place, WA

30d • $55,000 - $60,000 • Onsite

About The Position

Scenter Manager at Scenthound University Place. This role is a unique opportunity to lead one of the founding Scenters in Scenthound's South Sound Washington expansion. You will work directly with ownership to open, operate, and grow the University Place location, with potential to grow into Area Manager roles as additional locations open. This position is designed for someone who wants to help build a multi-location business and grow into senior leadership. The role combines sales strategy, people leadership, and operational execution, focusing on driving membership and revenue goals, leading and developing a team, ensuring safety and compliance, and managing daily operations and customer experience.

Requirements

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment
• 2–5 years in a sales-focused leadership role within fitness, hospitality, retail, or membership-based services.
• Proven record of meeting or exceeding sales goals and leading a small team.
• Strong customer relationship management and consultative sales ability.
• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services

Nice To Haves

• Prior experience in franchised or service-based businesses preferred.

Responsibilities

• Drive membership and revenue goals through consultative, health-and-wellness-education-based selling.
• Set and track weekly and monthly KPIs for sales performance, conversion rates, and member retention.
• Train and motivate your team to confidently educate every customer on Scenthound memberships and services.
• Partner with ownership to execute local marketing and community outreach initiatives.
• Champion the pre-sale and grand opening process — converting early interest into active memberships.
• Lead, coach, and inspire your team to achieve sales and service excellence.
• Create a positive, competitive environment that celebrates wins and encourages accountability.
• Recruit, onboard, and train team members on both operations and sales best practices.
• Drive employee development through structured coaching, training, and performance reviews.
• Promptly and accurately relay information and priorities from ownership to your team.
• Foster a culture of teamwork, open communication, and Scenthound's core values.
• Lead daily huddles that reinforce our north star and recognize team members through Core Kudos.
• Ensure the safety of dogs and team members at all times — Scenthound's top operational priority.
• Maintain a knowledgeable, safety-trained team that confidently follows dog-handling and safety protocols.
• Adhere to Scenthound's sanitary, cleaning, and safety compliance standards.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Own full P&L responsibility for the location in partnership with ownership.
• Ensure smooth daily operations and adherence to Scenthound's service standards.
• Maintain a clean and welcoming environment for dogs and their owners.
• Oversee scheduling, inventory, and front-of-house presentation.
• Identify where extra help is needed on the floor and jump in to keep the Scenter running on schedule.
• Manage client expectations and resolve customer concerns with professionalism and care.
• Manage store financials and performance metrics.
• Lead pre-opening execution including hiring, training, pre-sales, and building the operating model for future stores.

Benefits

• Bonus based on performance
• Paid time off
• Training & development
• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay; overtime-eligible
• Performance bonuses tied to membership growth
• Health & Wellness Benefits (details to be finalized)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed