General Manager

MOD Pizza•Frisco, TX

12d•Onsite

About The Position

The General Manager leads a MOD store and is accountable for its operations, profitability, team development, and customer and Squad experience. The role calls for a genuine love of people, business savvy, and accountability. The General Manager provides leadership and direction to build and maintain the MOD experience, and lives, teaches, and demonstrates MOD culture while maintaining profitability. The position combines dedicated GM focus time—coaching the team, developing skills, planning the business, and welcoming and engaging customers—with working on the floor alongside the Squad to deliver a great experience. The General Manager also helps create a safe and inclusive environment for customers and Squad members. Other related duties may be assigned to meet the organization’s ongoing needs. Compensation is $50,000–$55,000, varying based on qualifications, competencies, experience, and geographic location. The role offers a quarterly performance bonus program with potential earnings of up to $6,000 annually.

Requirements

At least 2 years of General Manager experience in a restaurant.
A tenacious spirit and demonstrated pride and ownership of a business.
Proven success training, developing, and leading teams.
Experience ordering, receiving, and controlling inventory in a food service environment.
Must obtain a food safety certification and/or alcohol beverage certification within 30 days of the start date.
Must be at least 21 years old.
Ability to work in an open kitchen environment, rotating between front and back of house.
Ability to walk, bend, twist, reach, stoop, kneel, crouch, carry, push, pull, and handle or move objects weighing up to 50 pounds.
Ability to operate handheld appliances, sharp knives, and kitchen equipment, including an industrial can opener, dough press, industrial dishwasher, and very hot oven.
Ability to communicate and exchange information quickly in English with Squad members and others.
Ability to work a varying schedule that includes evenings, holidays, and extended hours as business dictates.
Ability to work near moving or mechanical parts, in high-noise conditions, and inside a walk-in refrigerator and freezer; work may be indoors or outdoors in varied weather and may include curbside order delivery. Depending on location, the role may require using stairs or an elevator.

Nice To Haves

College education in business or a related field may substitute for a portion of the required experience.
Strong written and verbal communication skills.

Responsibilities

Oversee the daily operations of the store and drive business results and customer and Squad experience.
Lead the entire Squad, particularly Store Coaches and Shift Captains, and lead effectively through others.
Identify opportunities to improve performance, review store results, and develop action plans to achieve success.
Engage the Squad in solving problems and achieving store goals; hold team members accountable and support their ongoing development.
Partner with peers and leaders and ask for the resources needed to succeed.
Maintain staffing levels through proactive recruiting and selection, and use forecasts and the labor model to plan staffing and schedules.
Build and sustain community relationships.
Execute training programs for new and existing Squad members.
Maintain overall accountability for store cleanliness and food safety.
Celebrate successes with the Squad and communicate upcoming initiatives effectively.
Manage inventory and ensure supplies are ordered, received, processed, and labeled; maintain accurate, secure, and timely cash management.
Track, report, or resolve facilities issues.
Demonstrate MOD values by embracing learning and improvement, focusing on solutions, serving others with patience and generosity, showing appreciation and compassion, and supporting others without judgment.
Help create a safe environment for customers and Squad members and embody MOD culture and standards.