General Manager (04914) 1519 Capital Cir NE Ste 27

Domino's Franchise•Tallahassee, FL

2d•Onsite

About The Position

The General Manager leads a Tallahassee operation and oversees daily store operations. The role is responsible for developing and motivating the team, maintaining operational efficiency and profitability, delivering excellent customer service, and communicating performance and operational challenges to leadership. The General Manager also works flexible hours, including evenings and weekends, to support operational needs. The position includes physical and operational duties associated with store work and, where required, deliveries. Tasks may involve bending, crouching, reaching, continuous hand use, carrying products, walking, climbing stairs, driving, and working in varying weather conditions. Delivery duties require a valid driver's license, access to an insured vehicle, and the ability to navigate a designated delivery area.

Requirements

Minimum 2–3 years of experience as a General Manager.
Proven experience leading and supervising diverse teams.
Experience with inventory management, cost control, and financial reporting.
Background in customer relations and service delivery.
Demonstrated success achieving sales targets and operational goals.
Strong leadership and team-management abilities, including motivating and developing staff.
Strong mathematical skills for financial analysis and accurate cash handling.
Proficiency with computer systems, point-of-sale software, and business management tools.
Strong verbal and written communication skills.
Excellent organizational and time-management abilities and attention to detail.
Ability to interpret data and make informed business decisions.
Problem-solving and conflict-resolution skills, with a collaborative approach.
Commitment to customer satisfaction and service excellence.
Ability to multitask in a fast-paced environment while maintaining quality standards.
Resilience and adaptability when managing change and challenges.
For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
For delivery duties: ability to read maps, locate addresses, carry products while walking and climbing, and navigate delivery sites, potentially including five or more flights of stairs.
Ability to perform the physical tasks described, including bending, crouching, reaching, continuous hand use, carrying, walking, climbing, and driving.

Nice To Haves

Experience in a multi-unit or corporate operations environment.
Familiarity with food-service compliance and regulatory requirements.
Background in staff scheduling and resource allocation.
Experience with performance management and employee development programs.

Responsibilities

Direct and oversee store operations, ensuring compliance with company policies, procedures, and quality standards.
Recruit, onboard, train, and manage the performance of team members.
Maintain cost controls, manage inventory and cash handling, and minimize waste to support profitability.
Develop and implement plans to achieve sales targets, revenue goals, and operational benchmarks.
Ensure exceptional customer service and address customer concerns professionally and empathetically.
Schedule staff efficiently while accommodating individual needs and maintaining service standards.
Maintain store cleanliness and equipment functionality, and ensure compliance with health and safety regulations.
Coordinate marketing initiatives and promotional activities to support customer engagement and brand awareness.
Model integrity, accountability, and commitment to company values.
Communicate performance metrics and operational challenges transparently to leadership.
Identify opportunities to improve processes, efficiency, and customer satisfaction.
Manage inventory ordering, receiving, and storage to ensure product availability and quality.
Work flexible hours, including evenings and weekends, as operational needs require.
When assigned delivery duties, deliver products to customers and distribute flyers and door hangers.
Navigate delivery areas, including adverse terrain, multi-story buildings, private homes, and other delivery sites.