General Manager

Scenthound Syracuse, UT • Syracuse, UT

1d • Onsite

About The Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires management experience, customer service experience (retail, restaurant), strength to lift up to 70 pounds, stamina to stand for long periods of time, reliable transportation, and willingness to work in a smoke-free environment. We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Requirements

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds
• Stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment
• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services

Nice To Haves

• Compassionate dog lover

Responsibilities

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Profit sharing
• Competitive hourly base pay, plus tips
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed