General Manager – Candlewood Suites

Distro•Fort Myers, FL

1d•$65,000 - $80,000•Onsite

About The Position

Candlewood Suites Fort Myers seeks an experienced, hands-on General Manager to lead daily hotel operations with a strong focus on Front Desk and Housekeeping. The ideal candidate is a leader experienced in extended-stay properties who builds strong teams and ensures consistent IHG brand compliance. The General Manager serves as the hotel’s primary operational leader, driving guest satisfaction, maintaining brand compliance, and coordinating with Maintenance and Ownership to ensure a well-run, guest-focused property.

Requirements

IHG certification required
Minimum 2–3 years of hotel management experience, ideally in extended-stay operations.
Strong leadership, communication, and problem-solving skills.
Proven ability to manage Front Desk and Housekeeping operations.
Experience with labor management, budgeting, and P&L oversight.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Candlewood or other IHG brand experience strongly preferred.
Familiarity with IHG systems (Opera, Concerto, Merlin, etc.) is a plus.

Responsibilities

Oversee daily Front Desk and Housekeeping operations for consistent service delivery.
Maintain full compliance with IHG brand standards, quality audits, and required certifications.
Monitor room inventory, occupancy, and extended-stay guest needs.
Ensure accurate financial reporting, labor management, and cost controls.
Lead a service-oriented culture focused on welcoming, problem-solving guest service.
Respond to escalated guest concerns and implement corrective actions.
Conduct regular property walks, room inspections, and cleanliness audits.
Maintain high guest satisfaction, cleanliness, and brand metric scores.
Recruit, train, and coach Front Desk and Housekeeping staff.
Conduct performance evaluations and ongoing development.
Ensure proper scheduling, payroll accuracy, and staffing coverage.
Foster a positive, accountable, team-oriented work environment.