General Manager - Candlewood Suites on Ft. Meade, MD an IHG Army Hotel

IHG•Fort Meade, MD

13h•$91,680 - $114,600•Onsite

About The Position

The General Manager will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. This role involves taking ownership of the development of the team, executing brand standards, and building awareness of the hotel and brand within the local area. The hotel is a Candlewood Suites, an IHG Army Hotel, located at Fort Meade, MD, offering a welcoming retreat for military travelers, their families, and civilians. The newly renovated hotel features 243 well-appointed rooms and is situated in a prime location in Maryland, midway between Baltimore, Annapolis, and Washington, D.C.

Requirements

Must have the legal right to work in this country.
Must reside in the U.S. and be ready for in-person interviews when applying.
Five to ten years’ prior hotel management experience, or equivalent combination of education and experience.
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
Experience required may vary based on size and complexity of operation.
Must speak fluent English.

Nice To Haves

Other languages preferred.

Responsibilities

Manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns.
Take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area.
Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
Develop, implement and monitor team member succession planning to ensure future bench strength.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Oversee HR related actions in accordance with company rules and policies.
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Speak to guests – ask for their feedback and build relationships.
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
Analyze financials to drive revenues, future profitability and maximum return on investment.
Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
Ensure a safe and secure environment for guests, colleagues and hotel assets.
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organizations, activities and businesses.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned.
May also serve as manager on duty.