Hotel General Manager - Comfort Suites Colonial Heights

Kalyan Hospitality•Colonial Heights, VA

7h•$0 - $65,000•Onsite

About The Position

The General Manager at the Comfort Suites-Southpark is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

Requirements

Overall success of the hotel
Revenue generation to meet or exceed budget
Cost control
Maintaining and operating brand standards
Daily duties
Scheduling
Supervision and monitoring
Leadership
Individual effectiveness
Knowledge of daily operation of each department
Establish and maintain a positive employee climate
Meet or exceed guest expectations
Verification and analysis of monthly P&L’s
Monitor Cost and Inventory matrixes
Create the Annual Budget
Assist with Capital Improvement projects
Participate in Sales Initiatives
Forecast Projections weekly
Create the Annual Marketing Plan
Pass Quality Assurance inspections
Provide Corrective Actions for deficiencies
Maintain knowledge of product and service quality standards
Ensure adherence to Brand standards
Ensure all safety standards are maintained
Monitor Customer Service scores
Address and correct deficiencies
Ensure best practices in hiring and training
Establish training and development programs
Manage key managers
Direct responsibility for human resources
Progressive discipline activities
Personnel documentation and files
Sourcing, recruiting, training, selection, counseling, and motivation
Administer annual performance review of immediate reports
Oversee annual reviews of all team members
Ensure acquisition of competitive talent
Promote opportunities to attract and retain a high performing diverse workforce
Execute and monitor goals and strategies
Ensure all staffing levels are met
Create and maintain a positive, professional working environment
Adhere to a strict code of providing excellent and consistent service
Maintain favorable relations with Corporate Office staff
Respond to Corporate Office staff questions and requests
Supply accurate and timely financial and operating data
Give Corporate Office staff accurate and reliable information
Complete all month end reports accurately and on time
Regularly communicate with Corporate Office staff
All other duties and special projects as assigned
Wear proper Personal Protective Equipment (PPE) during Health Emergencies
Adhere to strict cleaning and social distancing guidelines during Health Emergencies
Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager

Responsibilities

Monitor profitability of hotel through verification and analysis of monthly P&L’s and work through team members to assist and initiate corrective actions.
Monitor Cost and Inventory matrixes.
Create the Annual Budget for the hotel.
Assist with Capital Improvement projects.
Actively Participate in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
Forecast Projections weekly.
Actively Participate in creating the Annual Marketing Plan.
Pass the Brand initiated Quality Assurance inspections and provide Corrective Actions for any deficiencies and/or corrective actions.
Maintain knowledge of product and service quality standards for the Brand, ensure adherence to Brand standards, and ensure all safety standards are being maintained.
Monitor Customer Service scores through Brand Reports, Social Media and 3rd Party Sites and ensure deficiencies are addressed and corrected.
Ensure best practices are being used in the execution of hiring and training.
Assist or establish training and development programs for all associates.
Manage key managers and assume direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
Administer the annual performance review of immediate reports and oversee the annual reviews of all team members.
Ensure acquisition of competitive talent for the hotel, and promote opportunities to attract and retain a high performing diverse workforce.
Execute and monitor goals and strategies assigned to the hotel.
Ensure all staffing levels are met and make arrangements to ensure such.
Create and maintain a positive, professional working environment in the hotel.
Ensure each associate adheres to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
Maintain favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests, consistently supply accurate and timely financial and operating data.
Give Corporate Office staff accurate and reliable information and complete all month end reports accurately and on time.
Regularly communicate with Corporate Office staff.
Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.
During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.
During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.