General Manager - Northern Liberties

JETSET Pilates • Philadelphia, PA

6d

About The Position

JETSET Pilates is a modern, music-driven Pilates brand focused on boutique fitness. The General Manager is accountable for the overall success of the Northern Liberties studio, leading its team and driving operational excellence, membership growth, and an exceptional client experience. This hands-on leadership position combines business management with active instruction and community engagement. General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6–8 classes per week, and maintain an active in-studio presence during at least 25 class times per week.

The role includes leadership and team development; ownership of daily studio operations and member experience; responsibility for sales, membership, and financial performance; and building community relationships. The General Manager also provides business updates to ownership and recommends operational improvements. As JETSET expands, General Managers may have opportunities to mentor leaders, support studio openings, oversee multiple studios, and advance into multi-unit leadership roles.

The position requires travel for a five-day instructor training at a Regional Training & Support Center, the ability to stand and move throughout the studio for extended periods, and the ability to lift up to 30 pounds. Availability must be flexible to accommodate mornings, evenings, weekends, and holidays as business needs require.

Requirements

• At least 3 years of operations or general management experience.
• Proven track record of building and leading high-performing teams.
• Demonstrated initiative, proactive problem-solving, and ability to work in an environment where processes are still being developed.
• Strong sales instincts and experience driving revenue targets and coaching others to do the same.
• Ability to build reports, interpret data, and make metrics-backed decisions.
• Exceptional organizational skills and ability to manage competing priorities while maintaining momentum and attention to detail.
• Outstanding communication skills and ability to connect with clients and team members.
• Ability to travel for a 5-day instructor training at a Regional Training & Support Center.
• Ability to stand and move throughout the studio for extended periods.
• Ability to lift up to 30 pounds.
• Flexible availability to work mornings, evenings, weekends, and holidays as business needs require.

Nice To Haves

• Operations or general management experience in boutique fitness, hospitality, or a luxury membership-model consumer service environment.
• Experience leading high-performing teams across multiple locations.
• Hands-on experience in fitness instruction or coaching.
• Passion for community building and understanding of the local wellness, fitness, and hospitality community.

Responsibilities

• Lead, coach, and develop instructors and Studio Leads; recruit and onboard team members as needed.
• Provide consistent feedback and conduct regular performance conversations.
• Foster an engaging, accountable team culture and identify future leaders through coaching, mentorship, and succession planning.
• Own daily studio operations and ensure an exceptional hospitality and client experience.
• Manage class and staffing schedules.
• Oversee facility operations, keeping the studio clean, safe, stocked, well-maintained, and aligned with brand standards.
• Resolve client concerns promptly and improve operational processes to increase efficiency and consistency.
• Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
• Analyze KPIs and implement action plans to improve performance.
• Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
• Coach team members on consultative selling, membership upgrades, renewals, and client retention.
• Build local community relationships and develop partnerships that support awareness, referrals, member engagement, and growth.
• Support social media and community partnerships, and represent JETSET as a brand ambassador.
• Monitor financial performance and provide regular business updates to ownership.
• Recommend operational improvements and ensure accountability for profitability, payroll management, expense control, and overall studio performance.
• Complete the JETSET Instructor Training Academy Program, teach an average of 6–8 classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.

Benefits

• Paid time off (PTO).
• Complimentary or discounted JETSET Pilates classes.
• Professional development opportunities.
• Additional benefits may be offered depending on studio location, including performance bonuses, health insurance, retirement plans, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed