About The Position

The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store cleanliness; marketing; and profitability. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role also encompasses the general store-team duties described in the posting, such as operating equipment, stocking and preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Training and orientation are provided on the job. The posting also describes delivery-related duties and requirements, including delivering products by car, distributing flyers and door hangers, and navigating delivery locations. It specifies a valid driver's license and safe driving record, as well as access to an insured vehicle that can be used for delivery. The role requires customer and coworker communication, basic math and money-handling skills, judgment, multitasking, and the ability to work alone or with others under stress. Work involves standing for most tasks, walking short distances, completing paperwork while seated, and physical activities such as lifting, carrying, pushing, climbing, bending, crouching, and reaching. Conditions may include variable weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Delivery work may involve driving in adverse weather, carrying products, and navigating stairs or other terrain.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Ability to comprehend and give correct written instructions.
  • Verbal, writing, and telephone skills to take and process orders and communicate with customers and coworkers in person and by phone.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the delivery area.
  • Ability to navigate adverse terrain, multi-story buildings, private homes, and other delivery sites while carrying products.
  • Ability to perform the listed physical tasks, including lifting deliveries weighing up to 50 pounds, carrying products, pushing or pulling trays, and climbing stairs or a ladder.
  • Near- and mid-range vision for in-store tasks, depth perception, ability to distinguish hot and cold surfaces, and far and night vision for driving.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow company policies and procedures, while expecting the same of team members.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image, cleanliness, and operating standards.
  • Provide customer service and support attendance and punctuality expectations.
  • Contribute to marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as described in the posting.
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