General Manager

SSA Marine•Garden City, GA

11d•$120,000 - $160,000

About The Position

The General Manager, Portside and OmniTranz directs warehousing and brokerage operations, supervising, training, coaching, and disciplining lower-level managers. The role aligns company goals with strategic plans, departmental efficiency appraisals, and worker incentives, and serves as a bridge between senior leadership and direct reports. The General Manager also oversees resource allocation and manages budgets for supplies, equipment, and staffing. The position oversees operational performance, customer relationships, commercial coordination, financial planning, safety, and continuous improvement. It works with Operations Leadership and the Commercial team to establish policies, support customer requirements, retain and grow business, and meet sales goals. The role also integrates technology solutions, streamlines procedures, and improves reporting between ports. Job duties are normally performed in a climate-controlled office environment with exposure to computer screens and a usually moderate noise level. Domestic travel may be required.

Requirements

Bachelor’s degree or equivalent experience.
7–10 years of container freight station experience in senior roles.
Thorough knowledge of warehousing, brokerage, and terminal operations and regulations.
Valid CPR certification, driver's license, and TWIC card.
Proven leadership skills, including the ability to supervise, coach, and develop staff.
Experience with computerized operating systems.
Proficiency with Microsoft Office and computerized operating systems.
Knowledge of safety and accident prevention codes, practices, and regulations.
Must observe all safety and health requirements for the container terminal environment.

Nice To Haves

Knowledge and understanding of cargo stowage and stability.
Knowledge of warehousing and brokerage technologies and systems.

Responsibilities

Supervise direct reports to ensure work is completed consistently and in alignment with organizational requirements, standards, and goals.
Work with Operations Leadership to develop policies, procedures, and processes that help operations meet customer requirements and expectations.
Ensure appropriate tools are available and help acquire anything needed for successful, safe, and productive operations.
Ensure staff comply with administrative policies and procedures, safety rules, and government regulations.
Participate in resolving on-the-job grievances and support effective labor relations.
Work with the commercial team when quoting and establishing contracts.
Develop plans and strategies to retain customers, develop new business, and achieve established sales goals in coordination with the Commercial team.
Monitor customer, market, and competitor activity and provide feedback to regional leadership teams and other company functions.
Maintain regular customer engagement to support satisfaction, strengthen relationships, and address concerns in a timely and effective manner.
Monitor spending to ensure expenses are consistent with approved budgets.
Analyze expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services.
Review and analyze P&L statements to develop plans, policies, and budgets that improve profitability and service delivery.
Collaborate with the HSE Department to promote safe work practices through safety audits, company safety meetings, and direct engagement with staff.
Integrate technology solutions into operations, streamline SOPs, and improve data reporting between ports.
Work with local teams to set achievable goals and metrics.
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
Set operations policies and standards, including determining safety procedures.
Implement schedule and policy changes.
Ensure continuous improvement of policies, procedures, goals, and objectives.
Perform other duties as assigned.