General Manager

Peachtree Group Hospitality Management•Dallas, TX

About The Position

The General Manager leads all aspects of hotel operations with empathy, effective communication, humility, innovation, and financial focus. The role cultivates team synergy and supports a service culture aimed at delivering an exceptional guest experience. The regional team and company provide support to the General Manager. The General Manager provides leadership and strategic planning across hotel departments, champions the brand and company reputation, contributes to financial planning, optimizes revenue and profitability, and oversees team development and retention. The role also manages hotel-specific accounting duties, including timely and accurate payroll, and participates in local community activities through volunteer work. The role uses Profit Sword, Hotel Effectiveness, M3, and hospitality PMS systems. Peachtree Group Hospitality Management manages more than 100 hotels across 27 brands, with over 14,000 rooms in 26 states.

Requirements

Current or prior hotel General Manager experience, and/or at least 3 years of hotel rooms, operations, or sales leadership experience within a major brand such as Hilton, Marriott, or Hyatt.
Ability to defuse situations involving distressed associates or guests and achieve the best outcome.
Ability to learn systems technology.
Demonstrated professionalism.
Excellent written, verbal, and presentation skills.

Nice To Haves

Hospitality certifications such as CHA, CHRM, or CHSP.

Responsibilities

Provide leadership and strategic planning to all departments in support of the service culture, operations, and guest satisfaction.
Champion the brand and company reputation and exceed performance standards.
Contribute to financial forecasts and budgets.
Analyze monthly P&L statements with regional accounting and operations teams.
Optimize room, food and beverage, and other revenues to maximize hotel profitability.
Create a supportive team environment through training and development, coaching and counseling, and mentorship.
Build an ambitious, fun, and loyal team through effective retention techniques.
Recruit top talent through internal and external approaches.
Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
Complete reporting as required by the company, brand, or other requests.
Participate in local community activities and events through volunteer work.
Manage hotel-specific accounting duties, including ensuring payroll is timely and accurate.
Defuse distressed associates’ and guests’ situations to achieve the best outcome.