General Manager I - Store 2130 - Rocky Mount, VA

Advance Stores Company•Rocky Mount, VA

1d•Onsite

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires knowledge of store systems, automotive systems, and parts, along with the ability to identify issues, troubleshoot, and assist DIY customers with projects. The General Manager develops and maintains Professional Customer relationships, grows those programs, achieves financial metrics, and maintains service and appearance standards. The position is exempt and requires at least 50–55 hours per week, excluding meal breaks. The typical schedule is 5–6 days per week in 11-hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required due to staffing, store conditions, sales targets, or other business demands; schedules are based on business needs. The role includes hiring, developing, coaching, scheduling, and engaging Team Members; ensuring inventory and operational standards; delivering customer service; managing daily store operations; and supporting DIY automotive services. The General Manager also analyzes business performance and works to build strong relationships with Professional Customers.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts and to source parts from multiple sources, including special orders, FDO, and second sources.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing, and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train employees on project and product quality recommendations, store processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.