General Manager(02160) - 1305 S Pennsylvania Ave
About The Position
The General Manager is responsible for all store operations and everything that happens during a shift, including cost, inventory, and cash control, customer relations, and setting a professional example for the team. The role includes managing 3 to 30 employees, performing customer service and delivery duties as needed, and maintaining product quality, store cleanliness, and customer service standards. General Managers greet customers, take and process orders, operate the cash register, prepare products according to portion sizes, recipes, and baking procedures, and may deliver products safely and courteously. They also handle inventory and related paperwork, stock ingredients and supplies, operate equipment, and clean the facility. Orientation and training are provided on the job. The role requires working in a fast-paced restaurant environment with varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and sharp or moving equipment. Physical tasks include standing and walking, handling deliveries and supplies, and lifting or carrying items weighing up to 50 pounds.
Requirements
- Experience leading a team and the ability to manage and motivate staff.
- At least 18 years old.
- Valid driver's license, access to a reliable insured vehicle, a clean driving record, and ability to pass a Motor Vehicle Record check.
- Ability to work when needed, including weekends and holidays.
- Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
- Verbal, written, and telephone communication skills to process orders and communicate with customers and co-workers.
- Ability to follow written instructions and enter orders using a computer keyboard or touch screen.
- Ability to perform precise, rapid hand and eye movements.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, and make judgments and decisions.
- Ability to stand and walk for most tasks and to lift deliveries weighing up to 50 pounds.
Responsibilities
- Manage all store operations and activities during scheduled shifts.
- Control costs, inventory, and cash, and maintain customer relations.
- Lead and motivate a shift team of approximately 3 to 30 employees.
- Perform the duties of Customer Service Representatives and Delivery Drivers as needed.
- Greet customers, take and process orders in person and by telephone, and collect payment.
- Prepare products accurately and consistently according to portion sizes, recipes, and baking procedures.
- Deliver products by vehicle safely and courteously.
- Maintain restaurant cleanliness, including equipment and the facility.
- Operate equipment and a cash register; stock ingredients and supplies; receive deliveries; take inventory and complete associated paperwork.
- Maintain a professional appearance and serve as a positive role model for the team.
Benefits
- On-the-job orientation and training
- Flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
