General Manager

Ulta Beauty, Inc. • Parsippany-Troy Hills, NJ

8d

About The Position

The General Manager leads a single Ulta Beauty retail store, including its salon, in accordance with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expenses, people, and operational processes. The role focuses on achieving sales growth and profitability, developing a high-performing and inclusive team, and maintaining compliance with company standards. It calls for process excellence, a drive for results, and the ability to lead, influence, and develop others.

The position involves a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with store closing duties at least once per week. The GM also attends corporate meetings and conferences, which may involve overnight stays and interstate travel. The role requires frequent computer and telephone use, continuous movement around the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving of items up to 25 pounds.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Valid identification for airline travel.
• Ability to perform the listed physical functions, with reasonable accommodation considered through the company’s interactive process where applicable.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to schedule associates, maximize productivity, meet goals, and complete workload on time and within budget.
• Address issues identified through financial and operational reporting, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Partner with the District Manager and People Success to address policy violations and administer corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Share enterprise strategy with direct reports and set store goals aligned with company goals.
• Work alongside the management team to establish priorities and provide direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience across store performance metrics.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task management tools to place associates effectively, prioritize workload, and ensure leadership adoption and policy compliance.
• Protect company assets and minimize loss by meeting standards for workplace safety, inventory control, cash management, and loss prevention.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences, including those requiring overnight stays and interstate travel.

Benefits

• Eligible full-time associates receive paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed