General Manager | Paseo - Austin, TX

LV Collective•Austin, TX

22h•Onsite

About The Position

Paseo is seeking a property management professional who leads with hospitality and thrives in an environment where no two days look the same. This role involves running a complex, high-energy operation while building a community that residents are genuinely proud to be part of. Paseo is a 48-story mixed-use tower in Austin's Rainey Street district, featuring 498 luxury residences, four penthouses, a rooftop pool and bar, a ground-level café and bar, coworking space, a wellness center, and a boutique hotel (ROOST Rainey), along with an Artist in Residence program. The Community Manager sets the tone for this experiential living community and should be energetic, organized, and curious, with a passion for operations, leasing, and resident experience. The ideal candidate is a proactive problem-solver, organized and detail-oriented, a dynamic communicator, energetic and positive, passionate about resident experience and property culture, and motivated by goals to exceed leasing and occupancy targets.

Requirements

4+ years in property management, with multifamily or luxury high-rise experience strongly preferred.
Experience managing a complex, mixed-use or amenity-rich asset is a significant plus.
Strong financial acumen with experience managing budgets and driving revenue.
Proficiency in property management software (Entrata preferred), Microsoft Office, and Google Suite.
Proven leadership with a track record of building and retaining high-performing teams.
A hospitality-first mindset and genuine passion for the resident experience.
Deep familiarity with the Austin market and an understanding of what luxury renters expect downtown.
Detail-oriented, highly organized, and wired with a GSD attitude.

Nice To Haves

Experience opening or stabilizing a new development property.
Managed a mixed-use building with hotel, retail, or F&B components.
An Entrata power user who leverages data to make decisions.
Experience planning programming and events that bring a community together.

Responsibilities

Oversee all day-to-day operations of Paseo to ensure a seamless, elevated living experience across a complex, mixed-use asset.
Lead and develop the on-site leasing, maintenance, and office team, fostering a high-performance culture that reflects the Paseo brand.
Work with the corporate team to ensure smooth and ongoing property operations.
Maintain complete and accurate property records including leases, financial reports, audits, and compliance documentation.
Manage vendor contracts, service agreements, and invoices to optimize property performance.
Ensure the community is beautifully maintained, safe, and compliant at all times.
Coordinate closely with ROOST Rainey hotel operations, retail tenants, and F&B concepts to ensure a cohesive building experience.
Be the face of Paseo for residents, handling concerns, lease questions, and requests with urgency and genuine warmth.
Champion the Artist in Residence program and other creative community initiatives that set Paseo apart.
Plan and execute resident programming and events that reflect the energy and culture of Rainey Street.
Build a community where residents feel connected to the building, to each other, and to the neighborhood.
Develop and manage the property's annual budget, cash flow, and revenue strategies to hit financial goals.
Analyze monthly financial statements, identify variances, and implement corrective strategies.
Maintain accurate rent collections, delinquency tracking, and occupancy reporting.
Stay within budget and manage resources with the long-term health of the asset in mind.
Partner with the leasing team to drive occupancy and retention through creative strategies that match Paseo's luxury positioning.
Monitor the downtown Austin market and competitive landscape and adjust accordingly.
Ensure every prospect and resident interaction reflects the Paseo brand with consistency and intention.
Work closely with ownership, leasing, and corporate teams to share updates, address challenges, and drive success.