General Manager - RT2646

RaceTrac•2646 Des Allemands, LA

About The Position

RaceTrac’s General Manager leads store operations, team development, profitability, and guest experience. The role oversees up to 45 employees and builds a culture focused on excellent service, operational execution, and team growth. The General Manager operates with an entrepreneurial mindset and guided support in a fast-paced, guest-focused environment. The position is responsible for executing the store plan, achieving sales, labor, and profitability goals, and using business reports to identify opportunities and communicate corrective action plans. It oversees recruitment, training, coaching, performance management, scheduling, payroll, inventory, cash handling, food safety, sanitation, store cleanliness, maintenance, and vendor relationships. The General Manager also works with regional leadership to address compliance requirements and shares operational and competitive insights.

Requirements

At least 5 years of retail, food service, or restaurant management experience.
Strong leadership, coaching, and team-building skills.
Ability to analyze business metrics and make data-driven decisions.
Proficiency in Microsoft Office Suite and financial reporting.
Knowledge of labor laws and staffing best practices.
High school diploma or GED, completed or in progress.
Ability to lift up to 50 pounds and perform physical tasks as needed.
Must obtain and maintain Manager Food Handler certification and an alcohol server permit if required.

Nice To Haves

High-volume management experience.
Proven successful retail management experience.
Previous experience in a high-volume, guest-focused, transactional environment.

Responsibilities

Execute the RaceTrac store plan accurately to ensure brand consistency and enhance the guest experience.
Foster a guest-focused culture, improve guest experiences, and proactively address concerns.
Support an enjoyable environment for guests, team members, and vendors, including during busy or stressful periods.
Recruit, train, coach, mentor, and support team members and managers; prepare employees for growth opportunities.
Oversee storewide training and empower Co-Managers and Shift Managers to deliver coaching, training, and feedback aligned with store strategy and company policies.
Provide continuous feedback and support team members’ development.
Conduct performance conversations respectfully and privately, and ensure documentation is completed and signed.
Create an inclusive, positive work environment where team members feel valued and empowered.
Execute operational plans to meet sales, labor, and profitability goals.
Analyze sales, margin, shrink, and labor reports; identify improvement opportunities and communicate corrective action plans.
Develop sales and marketing strategies, including team incentives, to support food promotions.
Monitor inventory, cash handling, store expenses, and shrink; conduct audits and investigate discrepancies.
Promote food safety through coaching and training, conduct quality checks, and enforce food handling, safety, and company standards.
Maintain a clean, organized, well-stocked, and visually appealing store; proactively address maintenance needs.
Establish vendor communications about orders, delivery schedules, and issues; provide feedback and escalate concerns when needed.
Identify compliance gaps and collaborate with regional leadership to meet jurisdictional requirements and maintain accurate records.
Establish communication channels across shifts so critical information reaches appropriate staff.
Monitor store traffic and prepare schedules at least two weeks in advance, balancing staffing needs and labor costs.
Ensure payroll is executed accurately and on time, with associate hours properly recorded and paid.
Use sales trends, seasonality, and turnover data to assess staffing needs and maintain adequate staffing.
Visit competitors to assess the competitive landscape, encourage ideas for operational improvements, and share insights with the regional team.