Patrao - New Restaurant Opening - Dallas

Nando’s • Addison, TX

13d • $65,000 - $85,000

About The Position

The Patrão (General Manager) owns the full life of the restaurant, leading people, brand, commercial performance, and operations. The role sets the restaurant’s vision and operating rhythm, translates strategy into daily execution, and supports an environment where employees (Nandocas), customers, and the local community can thrive. The Patrão builds a values-led culture grounded in Pride, Passion, Courage, Integrity, Family, and Ubuntu, while growing people, elevating the brand, strengthening business performance, and developing community partnerships.

The role has full unit ownership and an annual business horizon. It manages the restaurant’s P&L, forecasts and controls costs, improves gross profit, optimizes labor productivity, and oversees the repair and maintenance budget. The Patrão also guides local marketing and community partnerships, maintains brand and food standards across channels, and protects the eat-in experience.

The Patrão makes strategic and operational decisions for the unit, sets standards and governance, and approves hiring, performance actions, and spending within established guardrails. The role is accountable for food safety, health and safety, licensing, audits, compliance training, safeguarding controls, and appropriate escalation of high-risk matters. Success is measured through employee engagement and development, customer experience, financial and operational results, and demonstrable community and sustainability impact.

Requirements

• 4–6 years of restaurant management experience, including shift and team leadership.
• Proven ability to run all aspects of a restaurant, including people, food, operations, safety, and sales.
• Demonstrated success delivering KPIs such as sales growth, labor control, food quality, and audits.
• Experience hiring, training, and developing employees and Assistant Patrãos.
• Experience managing inventory, ordering, preparation, and food safety routines.
• Track record of leading peak shifts and resolving guest issues.
• Experience executing brand standards and maintaining a safe, compliant restaurant.
• High school diploma or equivalent.
• SERV Safe Manager certification required.
• Ability to independently lift up to 50 pounds for an extended period.
• Ability to walk and/or stand for 8–10 hours per day.
• Hand-eye coordination.
• Ability to reach, bend, twist, stoop, push, pull, and lift overhead.
• Ability to climb stairs in restaurants with multiple levels.

Nice To Haves

• Allergen Awareness certification where applicable.
• Alcohol Safety certification where applicable.

Responsibilities

• Create an inclusive, values-led environment where employees feel safe, supported, and able to do their best.
• Develop the management team, identify future leaders, and build a strong succession bench.
• Coach and role-model hospitality, food quality, consistency, speed, and atmosphere across channels while protecting the eat-in experience.
• Manage the restaurant’s full P&L, long-term strategy, forecasting, gross profit, costs, and labor productivity.
• Build commercial acumen within the team and balance business performance with employee and community impact.
• Develop local community partnerships, champion inclusive hiring, and lead initiatives to reduce waste and improve sustainability.
• Make strategic and operational decisions for the unit; set standards and governance; approve hiring, performance actions, and spending within guardrails.
• Own food safety, health and safety, licensing, and audit performance, including compliance training and daily controls.
• Deliver restaurant KPIs, including sales growth, labor control, food quality, and audit results.
• Ensure invoices are paid on time, credits are received, equipment is maintained, and preventive maintenance is completed on time.
• Lead peak shifts and resolve guest issues.
• Maintain brand standards and a safe, compliant restaurant.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and short-term and long-term disability insurance.
• PTO accrued each pay period.
• Paid Sick & Safe Leave in accordance with applicable laws.
• 401(k) retirement plan with company match of up to 4% after one year of service.
• Quarterly bonus opportunities based on restaurant and business performance.
• Complimentary Nando’s PERi-PERi meals during shifts.
• Career growth and development opportunities within a growing brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED