Patrao - New Restaurant Opening - Dallas

Nando's•Addison, TX

2d•$65,000 - $85,000•Onsite

About The Position

The Patrão (General Manager) is the head of the restaurant and is accountable for its people, brand, commercial performance, and operations. The role sets the restaurant’s vision and operating rhythm, including the 14 Brilliant Shifts, manages the repair and maintenance budget, guides local marketing and community partnerships, and translates strategy into daily execution. The Patrão builds an inclusive, values-led environment, develops the management team and future leaders, and ensures team members feel safe and supported. The role delivers a consistent Nando’s guest experience through hospitality, food quality, speed, and atmosphere, while protecting the eat-in experience. It owns the restaurant’s P&L, forecasting, gross profit improvement, cost control, labor productivity, and long-term strategy. The role also develops local community partnerships, champions inclusive hiring, and leads initiatives to reduce waste and improve sustainability. The Patrão has unit-level strategic and operational decision authority, including setting standards and approving hiring, performance actions, and spending within established guardrails. The role owns food safety, health and safety, licensing, audit performance, compliance training, and appropriate escalation of high-risk issues. Success is measured through team engagement and development, guest experience and advocacy, P&L delivery, gross profit improvement, waste reduction, labor productivity, timely invoice and credit management, equipment maintenance, inclusive hiring, community impact, and sustainability actions. The position is for a new restaurant opening in Dallas.

Requirements

4–6 years of restaurant management experience, including shift and team leadership.
Proven ability to run all aspects of a restaurant, including people, food, operations, safety, and sales.
Demonstrated success delivering KPIs, including sales growth, labor control, food quality, and audits.
Experience hiring, training, and developing team members and Assistant Patrãos.
Experience managing inventory, ordering, preparation, and food safety routines.
Track record of leading peak shifts and resolving guest issues.
Experience executing brand standards and maintaining a safe, compliant restaurant.
High school diploma or equivalent.
SERV Safe Manager certification required.
Able to independently lift up to 50 pounds for an extended period.
Able to walk and/or stand for 8–10 hours per day.
Hand-eye coordination and ability to reach, bend, twist, stoop, push, pull, lift overhead, and climb stairs in restaurants with multiple levels.

Nice To Haves

Allergen Awareness certification where applicable.
Alcohol Safety certification where applicable.

Responsibilities

Lead the restaurant with full accountability for people, brand, commercial performance, and operations.
Set the restaurant vision and operating rhythm, including the 14 Brilliant Shifts, and translate strategy into daily execution.
Develop and inspire the management team and restaurant team; identify future leaders and build succession capacity.
Create an inclusive, values-led environment where team members feel safe, supported, and able to perform at their best.
Coach and role-model hospitality and ensure food quality, consistency, speed, and atmosphere across channels while protecting the eat-in experience.
Own the restaurant P&L, long-term strategy, forecasting, gross profit improvement, cost control, and labor productivity.
Build commercial capability within the team and balance business performance with the restaurant’s purpose and values.
Build local community partnerships, champion inclusive hiring, and lead initiatives to reduce waste and improve sustainability.
Make strategic and operational decisions for the unit; set standards and governance; approve hiring, performance actions, and spending within guardrails; escalate high-risk issues appropriately.
Own food safety, health and safety, licensing, audit performance, safeguarding controls, and compliance training.
Ensure invoices are paid on time, credits are received, equipment is maintained, and preventive maintenance is completed on time.
Lead peak shifts and resolve guest issues.
Maintain brand standards and a safe, compliant restaurant.

Benefits

Medical insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Life insurance.
Short-term disability insurance.
Long-term disability insurance.
PTO accrued each pay period.
Paid Sick & Safe Leave in accordance with applicable laws.
401(k) retirement plan with company match of up to 4% after one year of service.
Quarterly bonus opportunities based on restaurant and business performance.
Complimentary Nando’s PERi-PERi meals during shifts.
Career growth and development opportunities within a growing brand.