General Manager (9 Month Contract)

Indigo Books & Music•Nelson, BC

10d•CA$52,500 - CA$68,500•Onsite

About The Position

The General Manager cultivates an environment that promotes authentic best-in-class employee and customer experiences, guided by Indigo's culture and mission of adding joy. This role involves collaboration, innovation, inspiration, support, and coaching to create and sustain a high-performing culture focused on delivering sales and profit goals. The store is expected to model operational and visual excellence, and the General Manager will consistently role model the Indigo Beliefs, setting examples for their team.

Requirements

College degree preferred or equivalent job experience
3+ years of management experience in a retail environment; experience leading leaders
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Responsibilities

Supports and empowers team to make decisions, creating a highly engaged and high performing team.
Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience.
Develops internal talent; building a bench for future store needs.
Unlocks full potential of employees by providing consistent feedback.
Owns self-development and provides continuous feedback to Regional Director.
Role models Indigo’s High Performance Characteristics.
Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy.
Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work.
Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives.
Encourages entrepreneurship that is consistent with brand standards.
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
Is an agent of change within their store.
Responds to customer feedback in a timely manner ensuring that the customer remains a top priority.
Gains alignment with Regional Director on store specific goals and objectives for fiscal year.
Ensures teams drive best-in-class employee engagement and net promoter scores.
Consistently meets and exceeds sales plans.
Effectively manages budgets and cost centres, driving positive Store Profitability.
Holds team accountable for operational excellence.
Inspires a visual experience that consistently aligns with the Indigo brand standards.
Ensures leadership and store staff schedules are fully optimized to drive sales and productivity.
Actively engages in community-based marketing and events to grow sales and strengthen community ties.