Regional Client Lead, North America (9-Month Contract)

Smartly•New York, NY

About The Position

Smartly is seeking an accomplished, motivated operations and digital expert to grow and expand relationships with its largest global customers. The Regional Client Lead will drive day-to-day operational excellence across key North American strategic accounts, manage customer relationships, and accelerate existing business growth. The role involves offering innovative digital marketing solutions, understanding customer needs, and delivering value-based outcomes while acting as a trusted advisor and creating mutually beneficial results for Smartly and its clients. The Client Lead will work with customer decision-makers and internal global teams to develop strategic account plans, align priorities, coordinate execution, and ensure progress on key initiatives. The role also owns account revenue forecasting, target setting, pipeline and opportunity management, and is accountable for commercial growth. The position is a 9-month fixed-term contract and is open to travel.

Requirements

8–12 years of experience in ad-tech or mar-tech industries is preferred.
Proven track record of growing strategic accounts is preferred.
Ability to lead, organize, and orchestrate a key account team.
Drive to grow sales and accounts and help customers achieve business targets and marketing goals.
Willingness to travel.
Ability to grow revenue and be accountable for targets.
Excellent people skills and ability to build connections and engage confidently with varied audiences, including C-level decision-makers.
Desire to learn the product and sell to audiences ranging from end users to VP- and Director-level stakeholders.
Ability to collaborate closely with cross-functional teams, including sales, product, marketing, and engineering.
Track record of consistently meeting and exceeding quota.
Highly organized, proactive, curious, and able to work independently as well as collaboratively.

Nice To Haves

Experience running regional multinational businesses.

Responsibilities

Build relationships with senior stakeholders and across relevant parts of customer organizations.
Develop Joint Business Plans focused on customers’ highest priorities and aligned with Smartly solutions.
Lead strategic planning with customer decision-makers, platforms, and other partners.
Work cross-functionally across Smartly globally to drive alignment and progress, identify bottlenecks, and remove overlapping efforts.
Own account plans and plans for key customer initiatives together with the account management team.
Coordinate high-level execution by setting goals and priorities, ensuring global alignment and knowledge transfer, and assigning key relationships to the best people.
Create feedback and escalation channels within accounts to support progress and information flow.
Ensure product roadmap alignment and interaction between product teams and customers.
Build relationships and align objectives with customer partners, such as advertising agencies and creative or data partners.
Own revenue forecasting and target setting for the account.
Own pipeline and opportunity management based on customer outcomes.
Advance strategic account planning and close opportunities to drive commercial success.