General Manager

Pensacola Courtyard•Pensacola, FL

10d•Onsite

About The Position

The General Manager oversees all aspects of the hotel property to maximize revenue generation, control costs, engage associates, maintain guest satisfaction, preserve the asset, and comply with brand requirements. The role leads hotel operations and develops a high-performing team while delivering a consistent, high-quality guest experience. The General Manager manages operational departments, monitors guest feedback, and resolves complaints. The role also supports revenue growth through market and rate monitoring, local community engagement, and implementation of sales and marketing plans. The General Manager hires, trains, and develops employees; oversees budgets and forecasts with ownership; and ensures that hotel operations, reporting, maintenance, and brand standards meet ownership expectations. The position is with Aperture Hotels at the Courtyard by Marriott in Pensacola, Florida. The General Manager must be available on call 24 hours a day and work a flexible schedule that includes weekends.

Requirements

At least 2 years of documented management experience at a franchised select-service hotel.
Ability to use provided technology to manage the property effectively.
Ability to take direction, manage employees, complete tasks independently, and attend to detail with little supervision.
Ability to supervise, delegate, and manage several tasks at once.
Ability to remain calm and in control during emergencies or difficult situations.
Ability to work a flexible schedule, including weekends.

Nice To Haves

Marriott experience preferred.

Responsibilities

Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception to ensure a consistent, high-quality guest experience.
Monitor guest satisfaction scores daily; respond to complaints and resolve issues satisfactorily.
Monitor the local market and competitive set and adjust rates strategically to support competitive performance.
Engage with the local community through organizations such as the CVB and Chamber to stay connected to area events.
Implement and maintain an effective sales and marketing plan.
Manage the sales director to support group bookings, LNRs, and SMERF business.
Engage with guests at breakfast and throughout the day to gather feedback on their experience.
Hire, train, and develop employees.
Delegate duties to make effective use of labor hours and minimize employee turnover.
Keep hotel departments and operations within budget and use conservative purchasing practices to support return on investment.
Work with ownership to create budgets and forecasts.
Supervise weekly, monthly, and quarterly deep-cleaning and preventive-maintenance initiatives.
Meet brand and ownership standards of performance and excellence.
Ensure daily, weekly, and monthly reports are completed to ownership standards.
Monitor employee labor hours and ensure they remain within budget.
Ensure department heads complete required daily, weekly, and monthly responsibilities and checklists.
Inspect rooms with housekeepers weekly.
Submit purchase orders to the home office on time.
Remain on call 24 hours a day to assist with hotel issues.