General Manager

Hawkers Asian Street Food•Franklin, TN

12d•Onsite

About The Position

The General Manager serves as the senior operations leader for the restaurant, responsible for upholding the mission, vision, and values of Hawkers Asian Street Food in every aspect of the role. This position drives restaurant performance across financial results, team development, guest experience, and operational excellence while maintaining a safe, compliant, and profitable environment for the long term.

Requirements

Minimum 5+ years of progressive experience in a service-oriented hospitality environment, with at least 2 years in a general management or senior leadership role.
Demonstrated ability to drive financial results and manage P&L responsibilities.
Strong knowledge of accounting and financial management principles, including budgeting and revenue forecasting.
Must hold or be willing to obtain Food Handlers Certification; working knowledge of OSHA and HACCP compliance standards required.
Effective oral, written, and presentation skills; proficiency with standard business computer applications.
Proven ability to lead, develop, and inspire teams in a fast-paced, high-volume environment.
Ability to manage multiple priorities with a high degree of organization and minimal supervision.
Must be at least 18 years of age.

Responsibilities

Meet or exceed established sales, revenue, and profitability goals, including positive EBITDA cash flow movement.
Ensure the financial integrity of all P&L statements by adhering to systems that properly categorize, code, and post all tracked expenses and revenues through established control processes.
Apply knowledge of accounting and financial management principles to effectively budget and forecast revenue goals and objectives.
Complete payroll, weekly, mid-period, and end-of-period (EOP) administrative tasks accurately and on time.
Prepare weekly work schedules and ensure they are implemented as planned.
Safeguard all company assets — including funds, equipment, and the restaurant building — and take appropriate corrective action when necessary.
Oversee the integrity and operational functionality of all POS systems, security systems, and equipment.
Work directly with vendors to ensure restaurant equipment is maintained in proper working order, upholding the highest standards of cleanliness and usability.
Maintain a safe and harassment-free workplace in compliance with OSHA, HACCP, and all applicable federal, state, and local regulations.
Ensure company-wide compliance with all applicable laws, company policies, and standard operating procedures.
Address critical health or internal inspection violations promptly and professionally.
Train, develop, and motivate team members and leaders to consistently meet or exceed company standards.
Follow and enforce the training guide program; ensure team members achieve passing scores before being placed in position.
Lead shifts effectively and develop Operations Managers and Leaders-In-Training (LITs) to do the same.
Conduct regular formal staff evaluations and provide timely, constructive feedback.
Regularly counsel and coach team members; liaise with Human Resources on workplace investigations; and exercise authority to suspend or immediately discharge team members for serious misconduct as defined in the Employee Handbook.
Take quick, reasoned action when resolving operational problems or addressing disciplinary issues.
Regularly interview applicants for employment, make final hiring decisions, and actively involve other leaders in the recruiting and onboarding process.
Proactively engage with guests throughout each shift to ensure a consistently excellent dining experience.
Respond to guest reviews in a timely and professional manner, upholding the brand’s reputation and guest sentiment.
Communicate with leaders, hourly team members, and guests, providing positive feedback and fostering a welcoming restaurant culture.