General Manager
About The Position
McWilliams Heating, Cooling and Plumbing in Lufkin, TX is looking for an experienced General Manager to lead operations and drive continued growth. This is a high-impact leadership role with full responsibility for P&L, team performance, and overall business success. The General Manager provides leadership, coordination, supervision, and oversight of all field and support operations within our Plumbing and HVAC divisions. This leader serves as a primary client interface, problem solver, and strategic decision-maker. We are seeking an experienced professional with strong Plumbing and HVAC operational knowledge who can develop, guide, and support both new and existing team members. The General Manager will oversee department operations across the entire company and will be accountable for the overall effectiveness, performance, and profitability of the business. This is an opportunity to lead a high-performing team, drive operational excellence, and contribute meaningfully to the future success of our organization. We’re looking for a well-rounded, customer-focused leader who is ready to make an impact from day one.
Requirements
- MUST have experience managing a Plumbing and HVAC Company!
- Demonstrated success as a department leader, operations manager, or similar leadership role within the Plumbing and/or HVAC industry.
Responsibilities
- Provide strong operational leadership across both the Plumbing and HVAC divisions, ensuring efficiency, quality, and alignment with company goals.
- Manage all aspects of P&L performance, including revenue, production, labor efficiency, and profitability.
- Lead the department toward achieving set production, revenue, and profit targets.
- Ensure all new team members—technicians, installers, and support staff—are properly oriented to company expectations, processes, and culture.
- Assess the competency and capability of Plumbing and HVAC personnel, providing ongoing coaching, training, and development.
- Evaluate performance and ensure all team members meet or exceed quality, safety, and workmanship standards.
- Oversee hiring, onboarding, training, and performance management to maintain a high-quality workforce.
- Set and uphold work standards and behavioral expectations to ensure strong morale, professionalism, and productivity.
- Maintain a consistent record of achieving high customer satisfaction and service excellence.
- Delegate responsibility effectively while maintaining appropriate follow-up to ensure successful outcomes.
- Promote and foster a culture of teamwork, collaboration, and accountability.
Benefits
- Bonuses Paid Quarterly
- Medical, Dental, and Vision Insurance Plans
- Life Insurance plan
- 401(k) with Company Match
- Short- and Long-Term Disability plans
- 15 Paid days off per year
- 6 Paid Holidays each year
- 2 Floating Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
