General Manager

BallenIsles Country Club • Smyrna, DE

8d • Onsite

About The Position

Garrisons Lake Golf Club in Smyrna, Delaware, is hiring a General Manager to lead the club’s overall operations and strategic direction. The role is responsible for delivering an exceptional experience for members and guests while driving operational excellence, financial performance, and team development. The General Manager serves as the club’s primary ambassador and builds relationships with members, guests, associates, vendors, and the surrounding community.

The position oversees all club operations and facilities, including golf operations, food and beverage, agronomy, tournaments, and other amenities. It includes financial planning and oversight, leadership and development of department leaders and associates, compliance with company policies and applicable regulations, facility and asset planning, and partnership on marketing, membership, and community engagement initiatives. The General Manager directly supervises department leaders and is expected to remain engaged in professional development and industry organizations.

The position calls for a bachelor’s degree or equivalent combination of education and experience, including one to two years of related experience and/or training. A Class A PGA/LPGA membership is preferred. The role regularly involves standing, walking, sitting, and using hands and arms; occasional activities include climbing, balancing, stooping, kneeling, crawling, crouching, tasting, smelling, and lifting up to 50 pounds. Outdoor weather exposure is occasional, and the noise level is moderate.

Requirements

• Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and speak English may be required to perform job duties and communicate with English-speaking customers or coworkers.
• Knowledge of Microsoft Office applications.

Nice To Haves

• Class A member of PGA/LPGA preferred.
• Multi-course facilities may require more experience.

Responsibilities

• Provide overall leadership and strategic direction for club operations while maintaining high service standards and an exceptional member and guest experience.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and performance metrics to achieve revenue and profitability goals.
• Recruit, hire, onboard, manage performance, train, and develop department leaders and associates.
• Ensure compliance with company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee maintenance, appearance, and long-term planning for club facilities, grounds, and physical assets.
• Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives to promote programs and grow the business.
• Foster a collaborative, service-focused culture and maintain strong relationships with members, guests, associates, vendors, and the local community.
• Directly supervise department leaders.
• Maintain active involvement in industry organizations and pursue ongoing professional development to stay current on hospitality and industry best practices.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match, for associates age 19 and older.
• Paid time off and leaves of absence, subject to applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive