1140 - General Manager
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The role requires setting a positive example, following all policies and procedures, and expecting the same from the crew. Duties include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance and punctuality, and supporting profitability. The role also includes general store-team-member work such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may involve delivery work, including delivering products by car to customers and distributing flyers and door hangers. Delivery duties require a valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery. Work involves standing for most tasks, walking, sitting for paperwork, lifting and carrying supplies and products, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching. Conditions may include adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The role requires communication, basic math, order-entry, coordination, vision, navigation, and the ability to direct activities, work independently and with others, handle stress, meet quality standards, and make judgments and decisions.
Requirements
- Ability to use judgment, perform math, and multitask.
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers in person and by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
- Ability to make correct monetary change and use verbal, writing, and telephone skills to take and process orders.
- Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
- Ability to enter orders using a computer keyboard or touch screen.
- Navigational skills to read a map and locate addresses in the designated delivery area.
- Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
- Valid driver's license with a safe driving record meeting company standards.
- Access to an insured vehicle that can be used for delivery.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to meet the physical demands of standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and driving.
Responsibilities
- Oversee everything that happens during a shift.
- Manage cost controls, inventory control, cash control, and customer relations.
- Set an example for the crew and follow all policies and procedures while expecting the crew to do the same.
- Handle staffing, paperwork, food management, and work scheduling.
- Maintain store standards, cleanliness, and a positive image.
- Provide great customer service and support marketing and profitability.
- Operate equipment, stock ingredients, prepare products, and receive and process telephone orders.
- Take inventory, complete associated paperwork, and clean equipment and the facility.
- Deliver products by car to customers and deliver flyers and door hangers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
