Experienced High-rise Condominium General Manager

Guest Services, Inc.•Naples, FL

4d•$125,000 - $125,000•Onsite

About The Position

A new high-end condominium in Naples is seeking an experienced, professional General Manager to lead all on-site operations. The ideal candidate will be an accomplished community association manager with a proven record of excellence in leadership, financial management, and resident relations, someone who can deliver superior service and maintain the property’s luxury standards. Competitive salary commensurate with experience, along with a comprehensive benefits package.

Requirements

Minimum 5 years of on-site management experience at a high-rise or luxury condominium.
Strong verbal and written communication skills with the ability to communicate clearly and professionally with homeowners and Board members.
Demonstrated leadership, customer service, and organizational excellence.
Must be a Florida Licensed CAM (Community Association Manager)

Nice To Haves

Bilingual skills (English/Spanish or English/Creole) are helpful but not required.

Responsibilities

Direct and oversee all on-site operations for a high-rise condominium, including supervision of a team of up to seven staff members.
Provide leadership, training, and motivation to ensure top-tier service delivery.
Serve as the primary liaison among the Board of Directors, residents, and vendors.
Conduct regular staff meetings and training sessions to maintain operational consistency.
Manage and monitor annual operating, special project, and reserve/SIRS budgets.
Oversee accounting processes, including invoice approval, collections, and vendor payments.
Ensure compliance with governing documents, board policies, and statutory regulations.
Prepare monthly financial and variance reports for Board review.
Coordinate and manage maintenance activities and capital projects.
Work closely with vendors and engineers to ensure project completion on time and within budget.
Conduct routine property inspections to preserve and enhance asset value.
Maintain proactive, professional communication with residents and the Board.
Respond promptly to inquiries, concerns, and emergencies.
Prepare and distribute meeting materials, monthly management reports, and community updates.
Oversee the onboarding process for new residents, lease/sales/ARC process.
Implement and manage emergency response and preparedness plans.
Maintain documentation of incidents, damages, and remediation efforts.
Ensure compliance with all local, state, and association laws and safety requirements.
Advise and support the Board of Directors in decision-making and policy enforcement.
Negotiate, manage, and evaluate vendor contracts to ensure service quality and cost control.
Submit the bi-monthly action plan timely.