General Manager I - Store 8610 - Toa Baja, PR

Advance Auto Parts•Toa Baja, PR

12d

About The Position

The General Manager is a professional-level sales and management role responsible for leading the store, supporting both sales and operational functions, and inspiring the team to help customers succeed and grow the business with integrity. The role requires knowledge of store systems, automotive systems, and parts, along with the ability to identify issues, troubleshoot, and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows those programs while achieving financial metrics and maintaining service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management; English speaking and writing skills are required.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; use advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to work with automotive systems and parts and support DIY customers.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or an equivalent ASE-ready qualification.
Proficiency in Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.