General Manager

Sila Services•Augusta, ME

12d

About The Position

Dave's World is seeking an experienced, hands-on General Manager to lead operations across its seven locations in Maine. The role is responsible for overall business performance and growth, combining strategic planning with visible, day-to-day leadership. The General Manager will work closely with sales, service, installation, and support teams, as well as regional and corporate leadership, while building on the company’s established reputation and local relationships. The successful candidate will own financial and operational results, lead and develop managers, improve processes, and ensure a consistent, high-quality customer experience. This is a people-focused leadership position for someone who is comfortable being present across the business, building strong relationships, making sound business decisions, and stepping in when needed. The role requires travel between Dave's World locations throughout Maine.

Requirements

7–10+ years of progressive leadership experience.
Experience managing multiple locations, branches, or a geographically dispersed operation.
Strong financial acumen, including demonstrated P&L ownership and experience managing budgets, revenue, and profitability.
Proven ability to grow revenue, improve operational performance, and develop successful teams.
Experience leading sales, service, installation, and operational functions.
Strong understanding of KPIs, labor management, scheduling, capacity planning, and operational efficiency.
Ability to lead through change while maintaining employee engagement and a strong company culture.
Excellent communication, problem-solving, and leadership skills.
Ability to travel between Dave's World locations throughout Maine.

Nice To Haves

Leadership experience in HVAC, plumbing, electrical, or residential home services.
Familiarity with ServiceTitan or similar field service management platforms.
HVAC or home services industry experience is strongly preferred.
Technical trade experience is helpful but not required.

Responsibilities

Take ownership of overall business performance, including revenue, profitability, budgets, and P&L management.
Develop and execute strategies to drive revenue growth, improve margins, and increase operational efficiency.
Monitor key performance indicators, including revenue, gross margin, labor efficiency, average ticket, close rates, and customer satisfaction.
Identify opportunities to streamline processes, control costs, and improve productivity.
Oversee daily operations across multiple locations, ensuring consistency, quality, and accountability.
Work with regional and corporate leadership on business planning, forecasting, and long-term growth initiatives.
Partner with sales leadership to improve performance, conversion rates, and revenue opportunities.
Identify opportunities to expand services, increase market share, and grow existing customer relationships.
Align sales and operations teams on customer expectations, scheduling, and execution.
Monitor lead conversion, sales performance, and installation capacity to support sustainable growth.
Build a culture focused on solutions that meet customer needs rather than high-pressure sales tactics.
Lead, coach, and develop managers across sales, service, installation, and operations.
Establish clear expectations, measurable goals, and accountability throughout the organization.
Build a leadership team capable of supporting continued growth.
Partner with Talent Acquisition and HR on staffing, retention, succession planning, and employee development.
Foster a positive, performance-driven culture where employees feel supported and have opportunities to grow.
Maintain strong communication and collaboration across all locations.
Ensure customers receive a consistent, high-quality experience from initial inquiry through project completion.
Oversee service delivery, installation quality, scheduling efficiency, and workforce utilization.
Address operational challenges proactively and implement performance-improving solutions.
Ensure compliance with safety standards, licensing requirements, and company policies.
Maintain the local relationships and reputation that have made Dave's World a trusted name throughout Maine.
Travel between Dave's World locations throughout Maine.