General Manager

CLUB4 FITNESS•Knoxville, TN

11d

About The Position

The General Manager leads and supports the club team to deliver an excellent customer experience while growing revenue. This role oversees the gym’s operations, develops staff, builds community relationships, and operates within the club’s budget. The General Manager is accountable for financial sustainability, customer satisfaction, sales performance, and financial returns, as well as the successful management, administration, and daily operations of the club. Monthly bonuses are available for meeting or exceeding established KPI metrics. The General Manager manages day-to-day operations according to company policies, procedures, and business practices. The role includes hiring, training, and developing staff; overseeing sales, service, staffing, payroll, inventory, facility cleanliness, and documentation; and ensuring compliance with company standards. The position reports to the executive in charge of club operations or an assigned Regional Manager and has direct reports, including Childcare Associates and Managers, Front Desk Associates, MODs, and AGMs. The role also has dotted-line governance over fitness personnel at the club.

Requirements

Five years of supervisor or manager experience; fitness, hospitality, or retail experience in a high-volume environment is preferred.
High school diploma or GED required.
CPR/AED certification required.
Hard-working, goal-oriented, enthusiastic, and energetic, with a solid work ethic and strong decision-making skills.
Self-starter who takes initiative with minimal direction and supervision.
Basic computer, math, and communication skills.
Superior customer-service skills; fitness-industry experience preferred.
Strong supervisory, diplomacy, and listening skills.
Detail- and results-oriented, with professionalism and organizational skills.
Strong communication, problem-solving, time-management, and analytical skills; ability to manage multiple priorities in a rapidly changing environment.
Ability to work autonomously and collaboratively within teams.
Working knowledge of purchasing and sales web-based programs and fitness software used by C4F for selling member services.
Computer proficiency and familiarity with Microsoft Office Suite.
Track record of executing directives and meeting strategic initiatives designed or approved by the assigned Regional Manager and Managing Partner.
Ability to travel to other clubs as needed.

Nice To Haves

Strong sales background.
Two- or four-year degree.
Four years of supervisory experience.

Responsibilities

Recruit, lead, manage, communicate with, train, and develop club staff, including assistant managers, MODs, front desk employees, childcare staff, lifeguards, tennis professionals, and club attendants where applicable.
Make sales calls to prospective members who have visited the club or expressed interest online, and take responsibility for the location’s overall sales numbers.
Maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer-service guidelines.
Support staff development and provide opportunities for employees to grow their skills and careers.
Address club and online issues involving employees and members appropriately, respectfully, and promptly.
Promote a superior customer experience and actively promote Club4Fitness within local communities.
Grow sales and profit and motivate staff to achieve business goals.
Ensure accurate and timely daily deposits.
Monitor compliance with company policies, procedures, and standards.
Monitor staff performance and effectiveness to meet or exceed revenue goals.
Monitor club inventory and ensure adequate supplies are available.
Oversee employee payroll and scheduling to ensure adequate staffing at all times.
Keep the facility clean and ready to pass inspections.
Complete monthly and weekly paperwork and ensure club documentation is accurate.
Maintain strict confidentiality of information acquired through the role.
Build strong team communication and working relationships; provide regular feedback, performance management, motivation, and support.
Stay current with and adhere to company policies and procedures.
Perform additional duties within the scope of the position and other duties assigned by the Regional Manager or Managing Partner.
Travel to other clubs as needed.